Korissa Majors
Nipomo,CA
Summary
Hardworking employee with great customer service skills. Well experienced at multitasking & time management. Takes pride in completing each job with full effort and diligence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dutch Bros
02.2022 - Current
- Ensured staff and shifts were running smoothly
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Unloaded and organized stock
- Delegated all breaks and lunches
- Ensured each shift I ran was upholding company’s standards of speed, quality, and service
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
Before and After School Teacher
Bright Futures
01.2024 - 07.2024
- Oversaw a group of 20 children and ensured their safety
- Provided a safe fun atmosphere for students to spend mornings and afternoons while parents are at work
- Provided emotional support to children struggling with social or academic difficulties.
- Collaborated with colleagues to design creative curriculum units that met the needs of all learners.
- Assisted students in completing homework assignments and projects.
- Implemented classroom rules and regulations in order to maintain order during class time.
- Created lesson plans based on curriculum standards set forth by the school district.
- Planned team building activities designed to promote respect among peers.
- Encouraged positive behavior through rewards and incentives.
- Supervised a group of 20 children
- Instructed students on proper use of technology including computers, tablets.
- Established relationships with parents to ensure open communication about their child's progress.
- Facilitated group activities to enhance student social skills and teamwork abilities.
- Prepared lesson plans based on student needs and interests.
- Developed and enforced classroom rules to maintain order and promote positive behavior.
- Observed and monitored children's play activities to promote healthy, safe environment.
Education
High School Diploma -
Pacific View Academy
06-2022
Skills
- Classroom Management
- Activity Planning
- Skills Development
- Emergency Response
- Parent Communication
- Organizational Skills
- Effective Communication
- Problem-Solving
- Excellent Communication
- Task Prioritization
- Multitasking
- Beverage Preparation
- Coffee expertise
- Menu Memorization
- Cash Handling
- Opening and closing duties
- Food Preparation
- Food Running
- Order Taking
- Active listener
- Positive and professional
- Professional Demeanor
- Safe Food Handling Practices
- Safe Food Handling
- Team Player
- Exceptional customer service
- Speedy and efficient
- Cash Register Operation
- Friendly and outgoing
- Cleanliness
- Customer Service
- Positive Attitude
- Team Leadership
Timeline
Before and After School Teacher
Bright Futures
01.2024 - 07.2024
Shift Leader
Dutch Bros
02.2022 - Current
High School Diploma -
Pacific View Academy
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