Korissa Payne

• Investigated incidents affecting health.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Provide accurate medical information to patients and providers.
• Maintain quality of call handling and appropriate documentation.
• Reporting adverse events and product complaints accurately and within timelines.
• Assist team lead with responsibilities.

· Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Ashfield, Client and Federal guidelines and regulations

· Collect demographic data and disposition for product

· Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines

· Accurately collect information required by individual programs and correctly capture in specific program databases

· Exhibit effective communication and tele-management skills

· Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed

· Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed

· Adhere to all company policies and Standard Operating Procedures

· Possess effective organizational skills, including working on multiple projects simultaneously

· Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

As a Medical Surgical Registered Nurse, my responsibilities included monitoring 5 to 6 patients per shift. I provide nursing care to medical, pre-operative, post-operative patients and ante and postpartum mothers. I perform physical assessments, administer medications , administer/monitor IV fluid/drips, track lab values and test results, insert and maintain I.V. catheters, measure and record patients vitals and I&Os, insert and maintain foley catheters and nasal gastric tube and monitor drains. I also provide wound care and dressing changes. Assisting patients with bathing, dressing, ambulating and personal hygiene is part of my daily task. I educate patients on their medications, conditions, procedures and infection prevention. I chart and report changes in patients condition and effectively prioritize patient assignments. I communicate with physicians and other staff members. I exceed the call of duty by working additional shifts when asked, developed good interpersonal relationships with patient, their families and co-workers. Always ensuring and promoting a safe work environment.

Planned, directed, supervised, and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Managed and organized staffing schedules. Dealt with customer and employee complains. Along, with conducting appropriate disciplinary action. Critical thinking to resolve issues.

• Investigated incidents affecting health.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Provide accurate medical information to patients and providers.
• Maintain quality of call handling and appropriate documentation.
• Reporting adverse events and product complaints accurately and within timelines.
• Assist team lead with responsibilities.