Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

KORITA WALKER

Mesquite,TX

Summary

Highly motivated Lead Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

9
9
years of professional experience

Work History

Retention Sales Supervisor/ Lead

Quadient (formerly Neopost USA)
Carrollton, TX
08.2017 - 12.2020
  • Increased knowledge, motivation, and development of team, creating quality checklist, affective rebuttals, and increase "one call closes" resulting in 63% save rate.
  • Discovered perspectives and innovative concepts to resolve challenges for agents and management to increase company revenue goals (i.e. quarterly, monthly, weekly, daily incentive programs, training classes, research on competitor for comparison)
  • Monitor and create agent schedules that meet business needs to increase agent availability and monetize calls for the company.

Retention Sales Agent

Quadient (formerly Neopost USA)
Carrollton, TX
10.2014 - 08.2017
  • 2016 Top Sales Agent President's Conference Attendee
  • Consistently maintained 100% of quota with minimal discount while utilizing Salesforce, Oracle, and internal Knowledgebase systems.
  • Maintain customer business, providing suitable options, adding value to products with addons, offering competitive rates with less than 20% rate reduction to keep customer business.
  • Responsible for understanding customer's operational needs, mailing strategy, and requirements in order to effectively recommend solutions

Customer Service Administrator/Support Care

Quadient (formerly Neopost USA)
Carrollton, TX
02.2013 - 10.2014
  • Mentor for new employees on billing, contract renewal processes, with constructive feedback to increase understanding.
  • Handled dealer calls and emails, manage electronic records and contracts, handles data entry with integrity and functions related to billing.
  • Maintained 98% and above call/case management accuracy and quality.

Customer Service Representative

Neopost USA
Carrollton, TX
12.2011 - 02.2013
  • 2013 NeoStar Gold Award Winner for Customer Satisfaction
  • Expert 1st call resolution, deescalation , soft skills to resolve customer questions, concerns, and issues.
  • Continuous education of company policy and procedures, staying flexible to changes as business increases.

Customer Service Representative

McGraw
06.2011 - 11.2011
  • Payment processing and review billing disputes
  • Verify product information, substitutes, and order status
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

No Degree -

Liberty University
Lynchburg, VA

Skills

  • AS400
  • Servant Leadership
  • Customer Service
  • Mentor
  • SalesForce
  • Process Improvements
  • Telephone Skills
  • Organizational Administrative Skills
  • Tracking and Follow-up
  • Data Entry
  • MS Office Apps
  • Oracle

Additional Information

  • 2021 - 2022 Business Owner/ Operator of Remba Mane | 20 year Licensed Cosmetologist providing natural products sales and services to clients.

Timeline

Retention Sales Supervisor/ Lead

Quadient (formerly Neopost USA)
08.2017 - 12.2020

Retention Sales Agent

Quadient (formerly Neopost USA)
10.2014 - 08.2017

Customer Service Administrator/Support Care

Quadient (formerly Neopost USA)
02.2013 - 10.2014

Customer Service Representative

Neopost USA
12.2011 - 02.2013

Customer Service Representative

McGraw
06.2011 - 11.2011

No Degree -

Liberty University

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KORITA WALKER