Getting into Nursing School, ether at RN or BSN level and continuing my education
Korman Bass
Tyler,TX
Summary
Dynamic and compassionate EMT-Basic with a proven track record at UT Health East Texas EMS, adept in vital signs monitoring and patient transport. Excelled in high-pressure environments, enhancing patient care through effective communication and rapid response to medical emergencies. Skilled in CPR and First Aid, with a commitment to continuous education and teamwork, significantly improving patient outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
EMT-Basic
UT Health East Texas EMS
08.2022 - Current
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Assisted in removal of patients from hazardous or confined spaces.
- Responded to calls swiftly, providing life-saving interventions.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Performed medical assessments, including airway management and splinting of fractures.
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Food Truck Operator
Kona Ice
01.2021 - 08.2022
- Trained food truck employees to follow established safety and hygiene standards.
- Assisted food prep and assembly on line and served 100+ customers per day.
- Greeted customers, answered menu questions and responded to complaints.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Shift Manager
Papa John's Pizza
01.2018 - 06.2019
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Troubleshot equipment to reduce service calls and downtime.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
Pizza Delivery Driver
Papa Johns Pizzeria
11.2015 - 01.2018
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Developed and maintained professional relations between customer, store personnel, and company.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Restaurant Waiter
Black Eyed Pea
11.2014 - 11.2015
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Staff Member
Ridgeland Mini Storage
05.2008 - 08.2012
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
Education
Rockwall High School
Rockwall, TXEMT Certification - Emergency Medical Technology
Tyler Junior College
Tyler, TX08.2022
Skills
- Geriatric Care
- Patient Lifting
- Continuing education
- Cardiopulmonary Resuscitation
- Emergency vehicle operation
- Medical emergencies
- Vital signs monitoring
- Supply Restocking
- Patient Transport
- Safe Driving
- Accident response
- Pre-hospital Care
- Direct Patient Care
- Condition reporting
- Medical Recordkeeping
- Vital sign assessment
- Ambulance driving
- Basic Life Support
- CPR and First Aid
- Indirect Patient Care
Certification
- EMT - Emergency Medical Technician
Reading
I enjoy reading about Science Fiction and Fantasy in my free time, and also about any news about changes in Emergency Healthcare on a National level.
Interests
Timeline
EMT-Basic
UT Health East Texas EMS
08.2022 - Current
Food Truck Operator
Kona Ice
01.2021 - 08.2022
Shift Manager
Papa John's Pizza
01.2018 - 06.2019
Pizza Delivery Driver
Papa Johns Pizzeria
11.2015 - 01.2018
Restaurant Waiter
Black Eyed Pea
11.2014 - 11.2015
Staff Member
Ridgeland Mini Storage
05.2008 - 08.2012
Rockwall High School
EMT Certification - Emergency Medical Technology
Tyler Junior College
- EMT - Emergency Medical Technician
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