Kornai Felton
Norfolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
LoveSac
08.2023 - 01.2024
- Developed strong rapport with customers and created positive impression of business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Recommended complementary purchases to customers, increasing revenue.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Mortgage Loan Officer
LoanCare Service Link
07.2023 - 10.2023
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
Assistant Team Leader/Receptionist
H & R Block
09.2022 - 05.2023
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service to handle escalated customer issues.
Claims Service Representative
GEICO
02.2022 - 10.2022
- Followed up with customers on unresolved issues.
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Call Center Representative and Financial Analyst
Sutherland Global
01.2020 - 12.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Lead Infant Teacher/Directors Assistant
Groomed for Greatness
03.2018 - 01.2020
- Monitor inventory, conduct childcare tours and complete registration.
Assistant Manager
GlowGolf
09.2018 - 02.2019
- Manage employees, monitor inventory, POS System, handle bank deposits and keyholder.
General Manager
Take 2 Children's Spa
02.2017 - 02.2018
- Creating employees' schedules, Managing payroll, monitoring inventory/conducting meetings with vendors and handling social media.
Education
Associates - Esthetician
Centura College of Chesapeake
Chesapeake08.2024
Norview High School
06.2016
Skills
- Able to operate a POS system
- Advanced with technology
- Attentive
- Organized
- Effective communicator
- Safety-conscious
Extracurricular Activities
Serves homeless on holidays Founder of a nonprofit org- The Inner Circle Debutante for Hampton Delta Foundation INC,. FCCLA (Family ,Career and Community Leaders of America) Involved with church activities and groups CPR Certified
Timeline
Sales Associate
LoveSac
08.2023 - 01.2024
Mortgage Loan Officer
LoanCare Service Link
07.2023 - 10.2023
Assistant Team Leader/Receptionist
H & R Block
09.2022 - 05.2023
Claims Service Representative
GEICO
02.2022 - 10.2022
Call Center Representative and Financial Analyst
Sutherland Global
01.2020 - 12.2021
Assistant Manager
GlowGolf
09.2018 - 02.2019
Lead Infant Teacher/Directors Assistant
Groomed for Greatness
03.2018 - 01.2020
General Manager
Take 2 Children's Spa
02.2017 - 02.2018
Associates - Esthetician
Centura College of Chesapeake
Norview High School
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