Korneill Howard
Orlando,FL
Summary
High degree of professionalism with excellent verbal, written and interpersonal skills. Ability to work well within a team environment. Extremely motivated and willing to travel. Strong customer service and relationship building skills. Quick learner, consistently rewarded with fast-track development. Creative outside-the-box thinker for marketing and customer service. Proficient Microsoft Word, Excel, Access and Power Point. Ability to interview within 24 hours. Proficient in oracle software. Proficient in salesforce software. Five years of remote work from home experiences.
Overview
12
12
years of professional experience
Work History
Account Clerk / Loan Reconciliation Analyst
Guidehouse
05.2023 - 02.2024
- Responsible for performing day-to-day lender service operations including one or more of Following loan servicing functions: verification of lender loan transcripts, confirming investors loan payments, reconciliation of balance differences, execution of payment calculations and transmission, approval of money movements, responsible for selecting appropriate methods from a wide variety of procedures and/or make simple adaptions and interpretations of limited
Technical Support
Guidehouse
02.2022 - 07.2023
- Provide first-level troubleshooting support, analyze and resolve customer issues, maintain documentation and records of all complaints and inquiries, perform other duties as assigned, review, prioritize, and manage group mailboxes, handle inbound phone and email communications! Provide first-level troubleshooting support.
- Provided customer support and technical support to 300 customers daily.
Recruiter / Helpdesk
Kforce Professional Staffing
11.2021 - 02.2022
- Source candidates through LinkedIn, indeed, Zip Recruiter & companies like these, coordinate interviews for hiring managers, conduct interviews for senior to entry – level positions, maintain various reports, assess and evaluate interviews, extend offers of employment, supports licensing activities, coordinate new hire orientations, perform other duties as assigned.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
Technical Support
Abbott Rapid Dx North America, LLC
09.2020 - 03.2021
- Handle inbound phone and email communications, review, prioritize, and manage group mailboxes, provide first-level troubleshooting support, analyze and resolve customer issues, maintain documentation and records of all complaints and inquiries, develop and maintain areas of expertise in product specialties.
- Provided customer support and technical support to 200 customers daily.
Technical Support
Baxter Healthcare LLC
09.2019 - 09.2020
- Train and educate clients with home choice dialysis machine, troubleshoot, navigate through dialysis machine alarms alerts fix problems, answered inbound and outbound calls, work from home position, shipping /tracking items through UPS, review, prioritize, and manage group mailboxes, provide first-level troubleshooting support.
- Provided technical support to 1000 clients in average 7 days.
Claims Examiner Representative
Coordinated Benefit Plans
09.2017 - 08.2019
- Update client database, update Gap plans, indemnity plans, Medicare, CMS, responsible for inbound/outbound calls, educate clients on benefits and statements, process payment of claims.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Investigated and processed health insurance claims for policyholders.
Claims Specialist
Amero Group
01.2017 - 09.2017
- Updated client database, verified CMS, Medicare, Medicaid insurances, responsible for inbound/outbound calls, educated clients on benefits and statements, created policies for new members, assisted members with assigning primary care physician, process payment of claims.
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Customer Service Representative
Connect Care your Care
11.2015 - 12.2016
- Responsible for client relations and their health insurance plans, assist clients to research and resolve issues with insurance plans, follow up with clients on HSA, FSA, HRA accounts, responsible for inbound/outbound calls, update database with client information, train and educate clients with online portals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Front Desk / Customer Service
Motel 6
08.2013 - 08.2014
- Provided customer service in fast-paced atmosphere, responsible for switchboard and handling all inbound and outbound calls, assisted customers with requests as needed, conducted safety walk-thru around building responsible for managing money.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Improved overall operational efficiency of front desk through effective time management skills and multitasking abilities during peak hours.
Front Desk / Customer Service
Walt Disney World
01.2012 - 08.2013
- Conducted tours for customers, assisted with putting together and handing out marketing material for visitors, met and greeted customers and assisted with their needs, answered inbound and outbound calls.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
Education
Bachelor of Arts - Liberal Arts And General Studies
Polk State College Collegiate High School
Lakeland, FL05.2012
Associate of Applied Science - Liberal Arts And General Studies
William Rainey Harper College
Palatine, IL05.2010
High School Diploma -
Fort Meade Middle/ High School 2007
Fort Meade, FL05.2007
Skills
- Dialysis Experience
- Desktop Support
- Technical Support
- Claims processing
- Loan reconciliation
- Recruiter
- Help Desk
- Purchase Order Management
- Bank Reconciliation
- Accounting Software Proficiency
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Team Management
- Call center experience
- Complaint Handling
- Team coaching
- CRM Software
- CRM software knowledge
- HR Support
- Technical Troubleshooting
- Product Troubleshooting
- Remote Support
- Customer service expert
- Call Center Operations
- Issue Troubleshooting
- Microsoft Outlook
- User Support
- Application support
- Software Installation
- Technical issues analysis
- Account Management
- Customer Success Management
- Accounts receivable management
Timeline
Account Clerk / Loan Reconciliation Analyst
Guidehouse
05.2023 - 02.2024
Technical Support
Guidehouse
02.2022 - 07.2023
Recruiter / Helpdesk
Kforce Professional Staffing
11.2021 - 02.2022
Technical Support
Abbott Rapid Dx North America, LLC
09.2020 - 03.2021
Technical Support
Baxter Healthcare LLC
09.2019 - 09.2020
Claims Examiner Representative
Coordinated Benefit Plans
09.2017 - 08.2019
Claims Specialist
Amero Group
01.2017 - 09.2017
Customer Service Representative
Connect Care your Care
11.2015 - 12.2016
Front Desk / Customer Service
Motel 6
08.2013 - 08.2014
Front Desk / Customer Service
Walt Disney World
01.2012 - 08.2013
Bachelor of Arts - Liberal Arts And General Studies
Polk State College Collegiate High School
Associate of Applied Science - Liberal Arts And General Studies
William Rainey Harper College
High School Diploma -
Fort Meade Middle/ High School 2007