Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kornelia Erdelyi

Forest Park,IL

Summary

Highly organized and dedicated individual with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. With a strong self-motivated work ethic ensuring competence and timely completion of all tasks.

Overview

8
8
years of professional experience

Work History

CEO

Real Travel Hacks
03.2020 - Current
  • Promoted a positive experience through effective communication skills and fostering professional relationships with customers.
  • Managed phone and email correspondence and handled incoming and outgoing mail/email.
  • Coordinated travel arrangements for clients, ensuring cost-effective and timely accommodations and transportation.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Shift Lead/Server Shift Leader

3rd Coast Cafe
03.2018 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed schedules, accepted time-off requests.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Maintained detailed records of daily sales transactions for accurate reporting purposes.

Server/Private Events Server/Catering

Plymouth Restaurant and Rooftop Bar
05.2016 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

BBA - Business Administration

University of The People
Pasadena, CA

Bachelor of Arts - English Literature And American Studies

ELTE University
Budapest

Skills

    Effective Decision Making

    Operational Excellence

    Customer Focus

    Misrosoft Office

    Canva

    Business Writing

    Administrative/Executive Support

    Schedule & Calendar Planning

    Strong Problem Solver

    Meticulous Attention to Detail

    Professional and Mature

    Travel Arrangements

Languages

English
Native or Bilingual
Hungarian
Native or Bilingual
German
Elementary

Timeline

CEO

Real Travel Hacks
03.2020 - Current

Shift Lead/Server Shift Leader

3rd Coast Cafe
03.2018 - 03.2020

Server/Private Events Server/Catering

Plymouth Restaurant and Rooftop Bar
05.2016 - 03.2018

BBA - Business Administration

University of The People

Bachelor of Arts - English Literature And American Studies

ELTE University

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Kornelia Erdelyi