Kornelius Todd
Rocky Face,GA
Summary
Seasoned Manager with a proven track record at multiple different Bars/Restaurants, with the most recent being The Waggle. Adept in Operations Management and fostering Leadership and team building. Excelled in enhancing customer satisfaction and mentoring teams for peak performance. Cultivated strong relationships, driving long-term success and loyalty with a keen focus on food safety and sanitation.
Extensive knowledge in both Front and Back of house operations, as well as great rapport building techniques, with a passion to serve others.
Highly skilled in the ability to recognize problems and reaching a resolution, by maintaining an empathetic and understanding approach while ensuring guests' needs are met within the guidelines of company standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
The Waggle
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Sterling Spoon Culinary Management
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Team Lead
Top Golf
10.2022 - 06.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Exceeded performance expectations, receiving regular positive feedback from both supervisors and clients alike.
- Improved customer satisfaction by providing efficient and effective assistance with various tasks.
Manager
Longhorn Steakhouse
09.2020 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Server
Longhorn Steakhouse
09.2018 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Dalton High School
Dalton, GASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Staff Management
- Staff Training and Development
- Food safety and sanitation
- Kitchen Management
- Liquor, beer, and wine knowledge
- Relationship Building
- Leadership and team building
Certification
- Certified TABC, - 2025
- ServSafe Certified, - 2028
Timeline
Manager
The Waggle
11.2023 - Current
Manager
Sterling Spoon Culinary Management
06.2023 - Current
Team Lead
Top Golf
10.2022 - 06.2023
Manager
Longhorn Steakhouse
09.2020 - 09.2022
Server
Longhorn Steakhouse
09.2018 - 09.2020
High School Diploma -
Dalton High School
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