Kornisha Miller
Mcdonough
Summary
Dynamic Operations Manager with a proven track record at Radial, excelling in team leadership and operational efficiency. Expert in implementing policies and enhancing employee relations, I foster a culture of continuous improvement. Passionate about staff development, I leverage problem-solving skills to drive performance and achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping Manager
Academy Warehouse
03.2025 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Manage all operations for assigned shift related to eCommerce order fulfillment, supplies inventory management, supplies order fulfillment, and DC Services requests
- Manage a diverse workforce to include Supervisor(s) and hourly team members
- Consistently enforce safety guidelines, maintaining a clean work area, and sustaining a safe work environment for Academy team members
- Maintain quality/accuracy standards to ensure efficient internal operations and order integrity to our internal and external customers
- Sustain key operational metrics such as quality, accuracy, productivity, and level of service
- Conduct regular observations such as safety or process adherence
- Build upon departmental business capability through cross-functional training and rotations
- Communicate with internal and external customers such as DC Operations, Merchant and Store Operations
- Required to learn company policies, procedures and safety rules
- Duties may change and associates may be required to perform other duties as assigned
Inbound & Outbound Operations Manager
Radial
06.2023 - Current
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to outbound operations.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
- Negotiated contracts with suppliers and vendors for optimal pricing solutions.
- Coordinated cross-functional teams across multiple locations to achieve operational objectives.
- Created, maintained and managed staff schedules to ensure efficient operations.
- Drafted reports summarizing results from various outbound initiatives for senior management review.
- Provided guidance on technical aspects of projects as needed to support completion deadlines.
- Led weekly meetings with stakeholders to review project status updates and address any challenges.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Resolved conflicts between employees and departments.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Liaised between departments to facilitate smooth workflow across the organization.
- Managed budgeting activities for outbound initiatives within established guidelines.
- Identified process improvements for more efficient workflow management.
- Maintained accurate records of all activities related to outbound operations.
- Analyzed industry trends in order to develop innovative solutions for improving operations efficiency.
- Established key relationships with external vendors to enhance operational capabilities.
- Developed and implemented new procedures to improve customer service and satisfaction.
- Oversaw the development of reporting systems that provided daily updates on progress towards objectives.
- Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products and materials.
- Resolved problems concerning transportation, logistics systems, imports, and exports, and customer issues.
- Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
- Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs, and replacements.
- Maintained metrics, reports, process documentation, customer service logs, and training, and safety records.
Operations Supervisor
Radial
05.2021 - 06.2023
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
- Oversaw staff development, training and performance management.
Outbound Manager
MacPherson Art Supply
08.2019 - 05.2021
- Trained new hires on product knowledge, customer service skills, and sales techniques.
- Established effective communication channels between teams to ensure successful campaigns.
- Motivated staff members through regular rewards programs and recognition schemes.
- Assisted senior management in developing strategic plans for short-term objectives.
- Monitored team's performance against set KPIs and provided feedback on daily basis.
- Provided timely response to client queries regarding products or services offered.
- Utilized data-driven insights to optimize performance, achieve goals, and resolve issues.
- Successfully led a team of 10+ outbound supervisors in achieving monthly targets.
Supervisor
Luxottica
09.2017 - 08.2019
- Responsible for scheduling staff and monitor daily departmental and operational plans.
- Monitors and corrects the performance of associates.
- Communicating to Managers the goals and solutions to overcome daily operational goals.
- Assists manager in planning, organizing, problem solving for distribution departmental functions.
- Responsible for managing my assistant supervisors in departmental and operational plans.
Warehouse Assistant Supervisor
Luxottica
03.2017 - 09.2017
- Developed and implemented warehouse safety procedures to ensure compliance with OSHA regulations.
- Coordinated daily tasks of warehouse staff, monitored activities, and provided feedback on performance.
- Ensured that all employees followed company policies regarding safety guidelines while operating forklifts or other machinery.
- Developed strategies for improving efficiency in the workflow process.
- Scheduled maintenance services for warehouse vehicles such as forklifts or pallet jacks.
- Trained new personnel in proper handling of materials, equipment operation, and safe work practices.
- Interacted with supervisors, leads, and work groups to exchange information about immediate tasks.
Education
Six Sigma Lean Green Belt Certification -
Management and Strategy Institute
02.2025
B.S. - Accounting
Albany State University
12.2012
College Preparatory plus Diploma - undefined
Jackson High School
05.2008
Skills
- Team leadership
- Operations management
- MS office
- Employee relations and conflict resolution
- Planning and implementation
- Problem-solving
- Policies and procedures implementation
- Operational efficiency
- Staff training
- Staff development
Certification
Forklift Certification
Accomplishments
- I was promoted from Temporary Associate to Supervisor with one company in the span of three years. I maintained sales of $200K daily to reach a $4M in a month.
- I worked with Sr. Management to hit client commitment of 500K parcels shipped three times during the busiest time of the year, while dealing with employee relations and conflict resolution.
Timeline
Shipping Manager
Academy Warehouse
03.2025 - Current
Inbound & Outbound Operations Manager
Radial
06.2023 - Current
Operations Supervisor
Radial
05.2021 - 06.2023
Outbound Manager
MacPherson Art Supply
08.2019 - 05.2021
Supervisor
Luxottica
09.2017 - 08.2019
Warehouse Assistant Supervisor
Luxottica
03.2017 - 09.2017
B.S. - Accounting
Albany State University
College Preparatory plus Diploma - undefined
Jackson High School
Six Sigma Lean Green Belt Certification -
Management and Strategy Institute
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