Summary
Overview
Work History
Skills
Languages
Timeline
Generic

KOROTHA LAGUERRE

Coconut Creek,FL

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.

Overview

11
11
years of professional experience

Work History

Claims Adjuster

Progressive
07.2023 - Current
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Documented all findings in concise reports.
  • Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.

Inventory Specialist

Mittera Printing
02.2023 - 07.2023
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

ADMINISTRATIVE ASSISTANT

SUNCITY PRODUCE
03.2014 - 01.2023
  • Proficiently compose, prepare, edit, and distribute correspondence and other department documents besides managing monthly calls with various agencies and vendors to track billing versus contracted budget
  • Extract information from registrations, applications and executed contracts, contract information, and action memoranda while entering relevant contract data into the Department's information system
  • Manage information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office
  • Utilize excellent customer service skills while acting as the liaison between employees and customers
  • Create status and result documents on concurrent and concluding engagements for the client meetings
  • Organize and present staff charge ability, financial data, and quarterly billings reports for internal and client meetings, including Internal Audit Board meeting presentations
  • Organize files, develop spreadsheets, fax reports, and scan documents besides receiving and screening a high volume of internal and external communications, including email and mail
  • Maintain a positive public relation with an emphasis on customer service, including following through with customer requests and complaints
  • Serve as the primary timekeeper for a large organization, maintain records of time and attendance, reconcile time and attendance reports, and correct discrepancies
  • Prepares correspondence, reports, and other documents in a final format using correct punctuation, capitalization, spelling, grammar, and style
  • Performs files maintenance assuming responsibility for the accuracy of the filing, develops and maintains electronic record- keeping and tracking logs for calendars, correspondence, projects
  • Plan, coordinate and execute events while overseeing logistics and operations for private meetings, conferences, and special events
  • Managed multiple accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Skills

  • Detailed Orientated
  • Appointment Coordination
  • PC Proficiency
  • Microsoft Office
  • Departmental Support
  • Customer Satisfaction
  • Claims Handling
  • Claims Investigation
  • Time Management
  • Multitasking Abilities
  • Decision-Making
  • Relationship Building
  • Organizational Skills
  • Excellent Communication

Languages

Creole
Native or Bilingual

Timeline

Claims Adjuster

Progressive
07.2023 - Current

Inventory Specialist

Mittera Printing
02.2023 - 07.2023

ADMINISTRATIVE ASSISTANT

SUNCITY PRODUCE
03.2014 - 01.2023

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KOROTHA LAGUERRE