KRISTINA E. ORR, MFA

• Author and create job aids, training documents and assessments for newly hired enrollment specialists.
• Research and meet with subject matter experts to source out all necessary information that will enable enrollment specialists to have comprehensive conversations with prospective students, thereby increasing enrollment.
• Assess additional needs based on training progress and collaborated with management to meet requirements.

• Facilitated virtual instructor-led training sessions and conducted one-on-one training to educate team members on company processes and job-readiness.
• Revamped, implemented, and managed new hire Onboarding program for newly hired team members at Amrock, LLC (our client).
• Successfully Onboarded over 1,500 new Team Members, virtually.
• Collaborated with management, instructional designers, and subject matter experts to develop and implement training programs to promote better learner experiences.
• Contributed to reductions in employee turnover by revamping training programs.

• Managed large geographical territory of approximately 100 stores in Michigan and Ohio to market and promote Bosch Home Appliances.
• Engaged in product training, product demonstrations, assisted sales, and branding initiatives to raise awareness and revenues.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.

• Conducted in-person training classes and workshops to educate reseller and retail sales professionals about features and benefits of Google Chrome devices, Chrome OS, and G-Suite.
• Worked closely with Account Sales Managers to develop effective training plans and priorities for each account.

• Created engaging and diverse enablement experiences to foster continuous learning & engaged sellers.
• Designed and facilitated classroom, web-based, and in-store training instruction for groups of all sizes.
• Worked closely with Account Sales Managers to develop effective training plans and priorities for each account.
• Worked closely with product marketing teams to communicate key objectives and priorities with field team, and address issues as needed.
• Managed, created, and implemented in-person and virtual delivery of product and technical training for management and non-management staff, as well as retail client personnel.
• Managed Training Team events calendar, assessing event requests from regional and national Account Managers, and assigning appropriate Trainers to events.
• Developed and implemented new hire Onboarding training and product knowledge development program for field marketing team and new trainers.
• Analyzed team performance and identified opportunities for additional training.
• Mentored and coached new trainers in facilitation, content development, and Trainer role and responsibilities.
• Quickly adapted training plans for client needs, keeping timelines and sales goals in mind.
• Analyzed team performance and identified opportunities for additional training.

• Managed territory of over 100 stores to drive growth of Samsung Home Appliances brand in stores.
• Trained retail sales professionals on key features and benefits, handling customer interactions and sales, and increasing brand awareness.
• Answered questions concerning prices and availability of Samsung appliances.
• Objectives achieved through formal training classes, relationship building, and monthly and weekly store visits.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities and conditions.
• Mentored other part-time agents on selling techniques and contract management.
• Planned and held open houses, negotiated sales offers and contracts, and conducted competitive marketing analyses.
• Planned and implemented home buyer and prospective agent seminars.

Won the Rising Star Award for achieving over $1 million in gross sales during first year as a licensed agent