Korrean Minor

Duties:

State and Federal Regulations: Kept up-to-date with changes in tax laws and regulations related to the Employee Retention Tax credit to determine whether clients qualify for the program per the IRS federal, state, and local laws, regulations and guidelines.

Analyze Data: Requested required documents and reviewed to determine eligibility based type of wage and tax filing. Delivered presentations and proposals to clients by providing advice on eligibility and compliance requirements and addressing concerns and issues.

Pipeline Management: Build and maintain strong relationships with clients through regular communication, excellent customer service, and providing guidance and support to clients. Collaborated with other team members and departments to ensure seamless workflow and prevent delays.

Key Accomplishments:

• Managed complex customer relationships to maximize net contributions
• Consistently ranked a top performing salesperson
• Served as a mentor for new employees, providing guidance and support during onboarding and beyond.

Related Skills:

Courteous and empathetic attitude towards are clients

Exceptional customer service and sales techniques

Duties:

• Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
• Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
• Trained new bartenders on drink preparation and upselling techniques.
• Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
• Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
• Prepared mixed drinks according to standard recipes.
• Performed cashier duties such as accepting payments from customers and making change accurately.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Maintained bar inventory, ordered supplies and restocked items as necessary.

Key Accomplishments:

• Awarded Bartender of the Year consistently 2012-2021
• Regional Trainer for servers and bartenders
• Ranked as top-performing bartender in generating sales
• Consistently achieved highest sales and income among staff

Related Skills:

• Talked easily with patrons to build rapport and earn repeat business.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Effectively multitasked within fast-paced environment.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Worked in close collaboration with team members to ensure customers received high-quality service.

Duties:

• Coordinated with teams across departments to resolve customer complaints quickly and efficiently.
• Document inquiries and requests from clients.
• Respond to customer inquiries and requests via telephone.
• Collaborated closely with sales teams to understand current and potential customer needs.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Supported sales team members to drive growth and development.

Key Accomplishments:

• Three Time CCS Agent of the Month
• Aid in comprehensive training programs for incoming staff, ensuring smooth integration into the team, and alignment with company objectives.

Related Skills:

• Proficient in delivering outstanding customer service experiences.
• Employing effective sales techniques to consistently meet and exceed monthly goals.