Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Work Availability
Timeline
Generic

Korrein Castro

New Rochelle,NY

Summary

I'm a dedicated professional with demonstrated strengths in customer service, time management. Good at troubleshooting problems and building successful solutions. Considered hardworking, ethical and detail-oriented. well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines I'm also a Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help my team succeed. Considered a Dependable employee seeking opportunity to expand skills and contribute to company success..

Overview

24
24
years of professional experience
1
1
Certification

Work History

Courier

Need It Now Delivers
Queens, NY
10.2023 - Current
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Delivered items to residential addresses within specified time frames.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Coordinated parcel delivery using strong time management skills.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Documented pickups and deliveries and submitted reports after shift.
  • Picked up medical specimens from local care providers for delivery to laboratory.

Tile Setter

Tile Marble and Terrazzo
Long Island City, NY
11.2001 - 10.2023
  • Meet jobsite deadlines, study blueprints and examine surface to be covered to determine amount of material needed
  • Installed tile on flooring, walls and special room features based on customer desires
  • Determine and implement the best layout to achieve the desired pattern
  • Mix, apply, and spread thinset, mortar or cement, and screed, using a notch trowel
  • Lay and set mosaic tiles to create decorative wall, mural and floor designs
  • Align and straighten tile-using levels, squares and straightedges
  • Spread grout in the joints and wipe excess grout from between tiles, using damp sponge
  • Prepare surfaces by attaching lath for screed and waterproofing
  • Apply a sealer to prevent grout from staining and moisture.

Inbound Call Center Agent

Mystic Dunes
Orlando, FL
09.2000 - 08.2001
  • Processed cancellations, refunds and exchanges for customers
  • Fielded inbound inquiries to help with product, service and payment issues
  • Helped callers complete and pay for orders using online systems
  • Answered high volume of calls and consistently met turnover targets
  • Maintained call control with use of persuasive communication techniques and provided scripts
  • Documented call encounter details in full using internal system
  • Surpassed performance quotas, selling over $1000 in average week
  • Opened and updated customer accounts with personal information, payment methods and order details
  • Answered warm inbound calls from potential customers answering advertising solicitations
  • Fielded wide-ranging questions and consistently encouraged customers' interests in products
  • Managed productive calls by maintaining control and using scripts to overcome objections
  • Advocated for customers needs and followed through on issues to complete resolution.

Education

Bachelor of Science - Construction Management

Everglades University
Boca Raton, FL
01-2017

High school diploma -

07.1996

Skills

  • Blueprint reading
  • Ability to multitask
  • Inbound call management
  • Reliability
  • Customer service
  • Strong Interpersonal Skills
  • Smartphone Usage
  • Issue Escalation
  • GPS Navigation
  • Document Management
  • Production deadline management
  • Data Management
  • Multi-phase project management
  • Construction experience
  • Risk Assessment and Management
  • Inventory Management
  • Industrial construction background
  • Timeline Planning and Management
  • Compliance Management

Certification

  • 30 Hour OSHA Certification
  • NYS Site Safety Certification
  • Ghs Certification
  • Scaffold Certification

Languages

Spanish
Limited

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Courier

Need It Now Delivers
10.2023 - Current

Tile Setter

Tile Marble and Terrazzo
11.2001 - 10.2023

Inbound Call Center Agent

Mystic Dunes
09.2000 - 08.2001

Bachelor of Science - Construction Management

Everglades University

High school diploma -

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Korrein Castro