Summary
Overview
Work History
Education
Skills
Timeline
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Korri Maddox

Valley,AL

Summary

Productive and efficient worker with administrative and leadership experience. Skilled in multitasking including; working work multi-phone lines, documentation, all while effectively adhering to customer concerns and resolving issues within a timely manner. Dependable individual with a proactive mindset, focusing on detail and striving to take on challenging roles. Also possess adaptability and have capablity of being flexible beyond roles.

Overview

11
11
years of professional experience

Work History

Senior Advisor

Kelly Services
Opelika, AL
07.2019 - Current
  • Managed large volumes of incoming calls
  • Managed and accessed customer needs to achieve satisfaction, maintaining commitments with customers
  • Gathered, organized and analyzed information to support written reports.
  • Attended training to stay abreast of current trends and software.
  • Provided accurate, valid and complete information in by using the proper methods and tools.
  • Handles complaints, issue resolutions by providing solutions and offering alternatives options to sustain satisfactory

Customer Service Associate

Anthem Blue Cross Blue Shield
Midland, GA
08.2013 - 04.2019
  • Maintained a positive, empathetic, and professional attitude with customers at all times.
  • Communicated with customer through various channels
  • Received and Acknowledge complaints and billing concerns in regards to customer benefits.
  • Demonstrated active listening while providing questions and resolutions to customers demands and concerns
  • Resolved customer inquiries in a timely manner.

Machine Leader

Baxter Healthcare Corporation
Opelika, AL
09.2016 - 08.2018
  • Loaded appropriate materials into machines in accordance with production specifications.
  • Ensure product accuracy of the product with quality inspection through manufacturing limiting defective products.
  • Identified, counted and sorted raw material for production.
  • Preventive maintenance of machines/robots. Identified machine malfunctions and resolved issues to decrease downtime.
  • Usage of various hand tools.
  • Maintained daily records of production

Warehouse Order Selector

Joann Dwyer/ Licensed Massage Therapist
Opelika, AL
05.2015 - 08.2016
  • Managed the distribution of freight using powered equipment.
  • Ensure accuracy and quality of order prior to selection
  • Located, identify and sort inventory based of order detail
  • Completed store orders using various tool including; Rf hand gun, voice pick system, and electronic pallet jacks
  • Performed cycle counts to maintain accurate inventory records.

Education

Associate of Applied Science -

Grantham University
Lenexa, KS
05-2020

High School Diploma -

Opelika High School
Opelika, AL
05-2006

Bachelor of Science - Psychology

Troy University
Phenix City

Skills

  • Detail Oriented
  • Effective communication skills
  • Time Management
  • Remote Technical Support
  • Exceptional customer service
  • Proficient in MacOs/Microsoft
  • Strong Organizational skills
  • Data Entry
  • Customer Relationship Management (CRM)

Timeline

Senior Advisor

Kelly Services
07.2019 - Current

Machine Leader

Baxter Healthcare Corporation
09.2016 - 08.2018

Warehouse Order Selector

Joann Dwyer/ Licensed Massage Therapist
05.2015 - 08.2016

Customer Service Associate

Anthem Blue Cross Blue Shield
08.2013 - 04.2019

Associate of Applied Science -

Grantham University

High School Diploma -

Opelika High School

Bachelor of Science - Psychology

Troy University

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Korri Maddox