Destiny Williams
Baltimore,MD
Summary
Dedicated and friendly Front Desk Receptionist with seven years of experience in delivering exceptional customer service and administrative support. Skilled in managing phone communications, scheduling appointments, and ensuring a welcoming atmosphere for visitors. Proven ability to handle multiple tasks efficiently while maintaining a professional demeanor. Committed to enhancing the overall client experience and contributing to the smooth operation of office processes.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Eastpoint Pediatric Dental
06.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Front Desk Receptionist
Premier Allergist
08.2017 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
Coppin State University
Baltimore, MD06-2017
Skills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
Timeline
Dental Receptionist
Eastpoint Pediatric Dental
06.2020 - Current
Front Desk Receptionist
Premier Allergist
08.2017 - 06.2020
High School Diploma -
Coppin State University
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