KORRIN KOONCE
Lake Stevens,WA
Summary
Dynamic, results-driven professional who offers strong administrative, relationship-building and problem-solving abilities. Strong intuition and sound judgment along with an elevated attention to detail. Proven ability to independently balance demands of multiple complex projects in a fast-paced environment. Pursues opportunities to learn new skills and contribute to group success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounting Office Assistant
Everett Powersports
04.2022 - 10.2023
- Oversee and maintain confidential employee records, stays in line with OSHA standards and regulations, manages employee timecards and PTO requests, prepare and process bi-weekly payroll for entire company, provide ADP payroll reports, pay HSA accounts, upload retirement file into account and pay accordingly, update PTO accrual file, post payroll GL transactions
- Reconcile cash registers and balance cash drawer daily
- Post and reconcile accounts receivable receipts
- Manages company credit cards, stays up to date with payments and regulates expenditures
- Uploads daily sales transactions and bank deposits into Excel
- Enter new inventory into system
- Ensure vendor invoices are submitted under correct GL account
- Maintain Vendor accounts and ensure W9’s are current
- Prepare and upload sales documents
- Reconcile company bank statements and bookkeeping ledgers
- Generate financial reports and expenditures
- Evaluate financial budgets and track expenses
- Reconcile financial books including incoming and outgoing funds
- Record incoming payments, research and handle variance issues, accurately balance daily transactions, anticipate and resolve escalated billing issues involving multiple workflows
- Process expense reports in compliance with Company policies
- Handle vendor setup and maintenance, entering and uploading data accurately, ensuring on-time payments in a variety of forms, research and resolve vendor inquiries and/or discrepancies
- Work with Controller to oversee and automate processes and procedures
- Support team with key strategic and process improvement initiatives
- Make recommendations to management regarding policies and procedures based on observations and interactions
- Create and revise standard operating procedures
- Identify and participate in continuous improvement projects
- Monitor, plan and execute monthly budget plan
- Assist and train Apparel Lead and department with merchandising, forecasting, marketing and ordering products
- Manages inventory and ordering of office supplies, cleaning and any additional supplies requested by employees or management
- Provides excellent customer service to vendors and external customers
- Works as backup cashier and receptionist when needed
- Utilize MS Word, Excel and Outlook software
- Assist two store owners with company events, administrative and project managements tasks
- Manages, processes and oversees Service Warranties
- Works closely with Service Manager and Service Department regarding warranty and RO discrepancies.
Dell Customer Site Operations SME, Boeing
RMS Computer Corporation
02.2019 - 04.2022
- Provide leadership support to a team of 6 customer support analysts on a rotating schedule, sign off on documents, develop training material along with team of SME’s
- Analyze complex information to determine, recommend and plan layout for type of devices and equipment, or modifications to existing equipment or systems that will provide capability for proposed projects or workload, efficient operation, and effective use of allotted space
- Identify the organizational needs of IT systems
- Schedule, attend and/or host virtual product training
- Evaluates factors such as volume of transactions, time requirements, cost constraints and need for security and access restrictions to determine hardware configurations
- Refer to data processing docs and partner with team leads to obtain information on limitations and capabilities required for data processing, projects and projected workload
- Respond to and manage an abundant amount of customer requests while providing a high-level of support
- Provide creative solutions to solve problems, work independently and prioritize work
- Interacts directly with customers to listen to concerns, resolve any underlying issues and recommend products and services based on individual’s needs
- Collaborate with Lead and SME’s to determine strengths and weaknesses of existing systems and identify areas for improvement
- Record all customer interactions by documenting every communication in database
- Schedule weekly meetings with clients based on project needs
- Provide recommendations regarding hardware upgrades and new equipment installation
- Authorized to work with high-profile, confidential and highly sensitive material
- Stays productive and works well independently while working in a remote environment
- Develops proposals for high profile departments
- Assist with high demand projects per Boeing’s direction and attend required meetings, work closely with and meet various Boeing Engineer’s needs.
Automotive Service Advisor Lead
CarMax Auto Superstores
01.2017 - 02.2019
- Along with Service Manager on behalf of customer regarding possible alternatives to expensive automotive repairs
- Schedule repair appointments, prepare accurate estimate of cost for labor and parts, create memorable, lasting experience for customers, write repair orders, easily translate complex repairs for customers, prioritize workload for service department and conduct daily communication meeting, provide weekly reviews and discussions of customer satisfaction surveys for team, exceed personal and team goals, successful in resolving customer service issues, provide a high level of professionalism and courteousness
- Able to provide positive conflict resolution with angry or upset customers
- Work closely with the parts department regarding orders, defective parts and any discrepancies
- Build sustainable relationships and trust with customers through transparency, open and interactive communication
- Provide leadership to service department
- Reconcile cash drawer and credit card transactions nightly, monitor progress of all vehicles and provide detailed updates to customers daily
- Advise customers regarding current vehicle warranties to help with potential cost savings
- Ability to remain calm in high stress situations and diffuse any distressed customers
- Assist Business Office with service-related payments and provide support reconciling at the end of the day
- In Feb
- Started as a Business Office Associate; opening and closing of store, AP/AR duties, signing of all auto sale documents with customers, complete financial transactions, work with banks and customers regarding payoffs, reconcile register tills and bank transactions daily
- Ensure registration and titling paperwork is correct per state and out of state requirements, work closely with DMV when needed.
Education
Completion Certificate - Business, Management, Marketing, and Related Support Services -
Central Washington University
Diploma -
Marysville Pilchuck High School
Skills
Contracts
Standards of Accounting
Data Analysis
Software Proficiency
Certification
Certified Notary Public
Timeline
Accounting Office Assistant
Everett Powersports
04.2022 - 10.2023
Dell Customer Site Operations SME, Boeing
RMS Computer Corporation
02.2019 - 04.2022
Automotive Service Advisor Lead
CarMax Auto Superstores
01.2017 - 02.2019
Completion Certificate - Business, Management, Marketing, and Related Support Services -
Central Washington University
Diploma -
Marysville Pilchuck High School
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