Korrin Koonce
Lake Stevens,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Order Entry Coordinator, Amazon Accounts
Funko
08.2024 - Current
- Strive to resolve critical issues as they occur; escalate promptly if resolution not readily accessible.
- Manage the tactical execution of order processing, including all related duties such as: backlog order management, resolution of order fulfillment delays and prioritization of product allocations to customer orders.
- Work closely with Fulfillment Center Operations Management to successfully execute the customer’s expectations and standards.
- Partnering cross functionally to ensure timely delivery of customer orders.
- Enter 100+ Sales orders at a time in ERP (Microsoft NAV) accurately and on time.
- Provide operational support with sales activities and projects for sales support.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Ensure the highest level of customer service when resolving queries.
- Document and maintain processes and procedures when modified.
- Oversight of backlog management and allocations of inventory process as well as adherence of order execution based on the customer’s standards.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Processed customer orders in line with established policies and procedures.
Inside Sales & Order Management Coordinator
Precor
01.2024 - 08.2024
- Responsible for supporting Midwest and East Coast sales team by handling customer inquiries, processing orders, and ensuring efficient order fulfillment of over 50 accounts across 8 states.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Close communication with customer service, installation, logistics, and production teams to optimize sales operations and deliver exceptional customer service.
- Entered data, generated reports, and produced tracking documents.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Researched and addressed customer inquiries, questions and issues within 2 business days to promote optimal customer service.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Accounting Office Assistant
Everett Powersports
04.2022 - 10.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Accurately processes bi-weekly payroll and employee benefits for 35 employees.
Dell Customer Site Operations Support SME – Boeing
RMS Computer Corporation
02.2019 - 04.2022
- Provide leadership support to a team of 6 customer support analysts on a rotating schedule
- Authorized to work with high-profile, confidential and highly sensitive material
- Installed, configured, and monitored new system features based on user needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
Education
Completion Certificate - Business, Management, Marketing, and Related Support Services
Central Washington University
Ellensburg, WA08.2000
Diploma -
Marysville Pilchuck High School
Marysville06.2000
Skills
- Data entry proficiency
- Deadline oriented
- Sales Management
- Invoicing and Billing
- Deadline management
- Purchase order management
- File and database management
- Bookkeeping operations
- Payroll processing
Timeline
Order Entry Coordinator, Amazon Accounts
Funko
08.2024 - Current
Inside Sales & Order Management Coordinator
Precor
01.2024 - 08.2024
Accounting Office Assistant
Everett Powersports
04.2022 - 10.2023
Dell Customer Site Operations Support SME – Boeing
RMS Computer Corporation
02.2019 - 04.2022
Completion Certificate - Business, Management, Marketing, and Related Support Services
Central Washington University
Diploma -
Marysville Pilchuck High School
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