Korrina Garcia
San Jacinto,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Eligibility Service Clerk (TAP)
Department of Social Services
12.2024 - Current
- Review and processes individual claims, determine overall eligibility, advised clients about certain programs, handled multiple tasks, well organized, able to work well with the public and interact with various types of clients, Orientation to detail and thorough knowledge of program benefits and department-mandated eligibility requirements, good written and oral communication skills, reviewing and screening applications, interview clients, basic administrative functions: filing cases, entering data into computerized systems and maintaining records, contact clients
Patient Scheduler/Office Assistant
CVS Specialty/Desert Orthopedic
07.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained detailed records, EXCEL spreadsheets, of customer interactions, ensuring proper follow-up and resolution of issues
- High call volume inbound/outbound calls Conducted video conferencing via Microsoft TEAMS
- Communicated with internal and external customers via Microsoft Outlook
- Verint
Medical Assistant/Front Office Assistant
Hemet Pain and Wellness
04.2022 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented Consent forms via Microsoft WORD and EXCEL spreadsheets
- Prepared injections
- Assisted epidural injections
- Cast/splint knowledge
- Prior Authorization
- Called in prescription refills
- Received and made inbound/outbound calls
- Telemedicine knowledge
- Administered injections
- Performed medical records management, including electronically filing, organizing and scanning documents
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
Medical Front Office Assistant
Arrowhead Orthopedics
07.2021 - 03.2022
- Processed incoming and outgoing mail, sorting, and distributing to correct staff and departments
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email (via Microsoft Outlook), telephone, or postal mail
- Provided clerical support to company employees by copying, faxing, and filing documents
- Streamlined billing processes for increased efficiency, implementing electronic claim submission methods
- Collected payment for services rendered and provided client with billing receipts
Medical Front Office Assistant
Concentra Urgent Care
12.2020 - 12.2021
- Directed phone inquiries, answered customer questions, and scheduled appointments
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team
- Reviewed and updated customer information in database for accuracy
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency
- Contributed to positive first impression of office by greeting visitors warmly and professionally
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere
Administrative Assistant
Renu Hope Foundation
12.2015 - 04.2018
- Manage calendars, schedules, and appointments
- Answer and direct phone calls, write and send emails, and communicate with coworkers and customers
- Prepare documents, reports, and presentations, and maintain filing systems
- Plan meetings, events, and travel arrangements
- Provide general support to visitors, and act as a point of contact for clients
- Coordinate administrative functions, such as budget, personnel, and meetings, conduct online research and collect information
- Maintain office supplies and inventory, and order new supplies
- Update and maintain office policies and procedures
- Prepare and submit expense reports
Administrative Assistant
San Jacinto Valley Academy
08.2013 - 10.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time
- Monitored office supplies inventory, ensuring availability of essential items without overstocking
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed filing system electronically entered data via EXCEL and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
Education
Billing Certification -
Hemet Adult School
Medical Assistant/LPXT Certification -
Career Care Institute
Typing Certification -
Beaumont Adult School
Associate - Human Resources
San Joaquin Valley College
01.2025
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Scheduling
- Documentation
- Team Development
- Administrative Support
- Call Management
- Filing
- Appointment Scheduling
- Time Management
- Multitasking
- Computer Skills
- Excellent Communication
- Typing Certification
Timeline
Eligibility Service Clerk (TAP)
Department of Social Services
12.2024 - Current
Patient Scheduler/Office Assistant
CVS Specialty/Desert Orthopedic
07.2023 - 08.2024
Medical Assistant/Front Office Assistant
Hemet Pain and Wellness
04.2022 - 07.2023
Medical Front Office Assistant
Arrowhead Orthopedics
07.2021 - 03.2022
Medical Front Office Assistant
Concentra Urgent Care
12.2020 - 12.2021
Administrative Assistant
Renu Hope Foundation
12.2015 - 04.2018
Administrative Assistant
San Jacinto Valley Academy
08.2013 - 10.2015
Medical Assistant/LPXT Certification -
Career Care Institute
Typing Certification -
Beaumont Adult School
Associate - Human Resources
San Joaquin Valley College
Billing Certification -
Hemet Adult School
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