Korryn Dottery

• Analyzed applicants' financial status, credit, and property evaluation to determine the feasibility of granting a loan.
• Listen carefully to customer complaints and swiftly resolve issues by taking appropriate action.
• Observe corporate and federal regulatory policies in terms of data security, privacy, and confidentiality.
• Review loan agreements to verify completeness and accuracy, according to applicable policies.
• Help customers make decisions about loans and lines of credit based on availability, terms, and benefits.
• Ensure exceptional customer service by overseeing the loan process from origination to closing.
• Handle situations that may require adaptation of response or extensive research according to customer responses.
• Possess advanced problem-solving and/or sophisticated sales techniques.
• Provides technical and sales training to associates as an On-the-Job Trainer.

• Provided customer support by phone, email, or instant message to business customers; served as the primary contact for inbound and outbound customer issues. Processed a high volume of customer inquiries about One Call products and services.
• Troubleshot customer problems, identified the root cause of the problem, and used tools and resources appropriately to determine how to resolve customer problems. Tracks and documents inbound support requests, and ensures proper notation of customer problems or issues.

• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

• As an employee of Allen Moody Group, I represented two companies: Jones & Rose Skincare, and Hair Elements Salon products. I planned and executed promotional events, consistently increased sales by developing key customer relationships, and designed sales, events, and service strategies to improve revenue and retention.
• Executed the clerical responsibilities of the company by answering phone calls, returning messages, and fulfilling in-store and online orders.
• Traveled to different cities where the companies have vending, showcasing, or networking opportunities. When the seasonal team member count increases for special events and presentations, I was the manager on duty, aside from the business owners, and assisted in training.

• I have trained in the operations and responsibilities of a supervisor, opened and closed the store, and have been the only operating manager on duty during non-peak hours, as well as the semi-annual sale.
• Responsible for assigning employees to specific selling areas of the store so that all the guests are assisted to the best of our ability, and our merchandise is protected.
  • Assignment of employee breaks, shift covering, and driving store and individual sales goals.
• Loss prevention was a main priority in any area of the store and was addressed with world-class service.
• Improved store revenues by upselling and cross-selling merchandise to clients.

• Mentored newly hired employees, offering insight into job duties and company policies for an easier transition to the job position.

• Responsibilities include opening and closing the store Monday-Saturday
• Making executive decisions in the place of the owner when they are not present
• Applying a different and more effective sense of organization within the stockroom, behind the counter, and visually enhancing the sales floor was a task that I completed and made easier for the sales associates who work with me.
• Processing merchandise procedures from inventory’s pricing, steaming, and replenishing the sales floor.
• I take all inbound calls assisting clients with directions and any information they need about the boutique. Sometimes I need to communicate and make decisions with merchandise senders as well as deliverers.

• Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
  
• Operated a POS register, keeping the work area neat, clean, stocked, and ready to serve guests while delivering quality service within company standards.
• Excellent communication and cash-handling skills were used daily.
• Guided trainees through the process of their job position by exhibiting the task and assisting them in how to properly execute the task.

• Tested trainees on materials to determine levels of understanding, and areas requiring further instruction.

• Mentored and coached new employees by offering insight into successful task prioritization.