Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Korteney Gray

Hampstead,North Carolina

Summary

Driven professional with a proven track record in customer service and facility cleaning, including expertise from Morrison Living. Excelled in enhancing customer satisfaction and maintaining high cleanliness standards. Skilled in problem-solving and employee motivation, achieving significant improvements in operational efficiency and team performance. Demonstrates strong guest room and area cleaning abilities, ensuring compliance with health regulations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cleaning

Self Employed
01.2023 - Current
  • Performed cleaning and organization duties.
  • Delivered quality customer service to address urgent needs and cleaning requests.

FOH Supervisor

Morrison Living
10.2021 - 12.2023
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
  • Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.
  • Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
  • Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
  • Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
  • Conducted regular performance reviews for FOH staff members, offering constructive feedback and promoting professional growth opportunities.
  • Oversaw inventory management, minimizing waste and ensuring adequate stock levels at all times.
  • Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Controlled food costs and managed inventory.
  • Made front of house schedules.
  • Kept up with all numbers and meals of residents.

Packager

Blue Water Candy
01.2019 - 09.2021
  • Maintained neat, clean, and safe workspace to avoid hazards and increase safety by [Number]%.
  • Completed daily orders with expert picking and packing of shipments.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Cashier

Ace Hardware
05.2017 - 11.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Foodlion Grocery Store
02.2014 - 08.2017
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Topsail High School
Hampstead, NC
08.2014

Skills

  • Guest room cleaning
  • Dry cleaning procedures
  • Area and Facility Cleaning
  • Interior and exterior cleaning
  • Customer Service
  • Problem-solving abilities
  • Training and mentoring
  • Employee Motivation
  • Goal-Oriented

Certification

Servsafe course.

Timeline

Cleaning

Self Employed
01.2023 - Current

FOH Supervisor

Morrison Living
10.2021 - 12.2023

Packager

Blue Water Candy
01.2019 - 09.2021

Cashier

Ace Hardware
05.2017 - 11.2019

Cashier

Foodlion Grocery Store
02.2014 - 08.2017

High School Diploma -

Topsail High School

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Korteney Gray