Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Kortini Kyser

Baton Rouge,LA

Summary

Versatile and dynamic professional with a proven track record, excelling in office management and customer service. Expert in staff training and account reconciliation, significantly enhanced operational efficiency and client satisfaction. Skilled in fostering a cohesive team environment and managing confidential information with utmost discretion.

Overview

7
7
years of professional experience

Work History

Office Manager

Kyser Sports LLC
01.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Shift Manager

Taco Bell
03.2022 - 12.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Call Center Representative

Lofton Staffing & Security Services
11.2021 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Leasing Agent

Jefferson Shadows
01.2020 - 10.2021
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Front Desk Receptionist

Landmark Of Baton Rouge
12.2017 - 01.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

Medical Office Health Information Technology

Medical Training College
Baton Rouge, LA
01-2020

High School Diploma -

Belaire High School
Baton Rouge, LA
05-2012

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Employee supervision
  • Bookkeeping
  • Account reconciliation
  • Staff management
  • Staff training

Timeline

Office Manager

Kyser Sports LLC
01.2023 - Current

Shift Manager

Taco Bell
03.2022 - 12.2022

Call Center Representative

Lofton Staffing & Security Services
11.2021 - 02.2022

Leasing Agent

Jefferson Shadows
01.2020 - 10.2021

Front Desk Receptionist

Landmark Of Baton Rouge
12.2017 - 01.2020

Medical Office Health Information Technology

Medical Training College

High School Diploma -

Belaire High School

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Kortini Kyser