Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kortnee Gill

Ocala

Summary

A highly motivated and results-oriented cybersecurity professional with an Associate's degree in Cybersecurity and Network Engineering, possessing a strong foundation in network infrastructure, security protocols, and penetration testing methodologies. Proven ability to identify vulnerabilities, assess risks, and implement effective security measures. Proficient in various security tools and technologies, including Nmap, Metasploit, Wireshark, Kali Linux, etc. Dedicated to staying current with the latest security threats and best practices. Seeking a challenging role where I can leverage my skills and contribute to a secure and robust IT environment. Offering a strong foundation in leadership and teamwork, coupled with a genuine eagerness to learn and grow in a dynamic setting. Brings an adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in a cybersecurity role. Personable and motivated, with a strong ability to lead teams effectively and maintain a positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

9
9
years of professional experience

Work History

Shift Leader

Taco Bell
Wildwood
05.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintained accurate records, and minimized discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Direct Care Staff

Imagine Support Services
Buckeye
03.2020 - 09.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with personal hygiene tasks for improved health and dignity of patients.
  • Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client well-being.

Manager

Taco Bell
Kansas City
05.2017 - 11.2017
  • Directed a bullet-item of 4 or more people to complete specific tasks for a shift.
  • Ensured all employees arrived at work on time.
  • Counted and deposited money when a shift change occurred.
  • Handled customer complaints and ensured all food went out quickly and at the best quality.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Freight Clerk

UPS
Kansas City
09.2016 - 05.2017
  • Coordinated scanning and filing of all incoming shipments.
  • Entering BOLs and moving shipments internally on data software.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Education

Associate of Applied Science - Cybersecurity and Networking

Keller Graduate School of Management, DeVry University
Ocala, FL
07.2025

Undergraduate Certificate - Information Technology Essentials

Keller Graduate School of Management, DeVry University
Phoenix, AZ
06.2023

Bachelor of Science - Cyber Security And Networking

DeVry University
Chicago, IL

Skills

  • Arduino
  • Command Prompt
  • Computer skills
  • Spyder Python
  • PowerPoint
  • Microsoft Office
  • Confidentiality
  • Integrity
  • Availability (CIA triad)
  • Security frameworks
  • NIST
  • ISO 27001
  • Risk management processes
  • Firewalls
  • Intrusion detection/prevention systems (IDS/IPS)
  • VPNs
  • Network segmentation
  • Securing Windows and Linux operating systems
  • User management
  • Patch management
  • Hardening techniques
  • Data encryption
  • Access control
  • Data loss prevention (DLP) strategies
  • Vulnerability scanning
  • Assessment
  • Remediation
  • TCP/IP routing protocols
  • OSPF
  • BGP
  • Switching
  • Network topologies
  • Configuring and managing routers
  • Switches
  • Network monitoring tools
  • Network troubleshooting techniques
  • Network design principles
  • Best practices
  • Ethical hacking methodologies
  • Legal considerations
  • Penetration testing tools
  • Nmap
  • Metasploit
  • Burp Suite
  • Web application vulnerabilities
  • SQL injection
  • Cross-site scripting
  • Testing methodologies
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration
  • Goal setting
  • Tracking
  • POS system operation
  • Shift paperwork completion
  • Professional appearance
  • Equipment troubleshooting
  • Technical support
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Active listening
  • Analytical thinking
  • excellent communication
  • Time management
  • Decision making
  • Network troubleshooting
  • Customer service
  • Team building
  • Employee training
  • Team motivation
  • Conflict resolution
  • Shift leadership
  • Interpersonal relations

Websites

Timeline

Shift Leader

Taco Bell
05.2025 - Current

Direct Care Staff

Imagine Support Services
03.2020 - 09.2021

Manager

Taco Bell
05.2017 - 11.2017

Freight Clerk

UPS
09.2016 - 05.2017

Associate of Applied Science - Cybersecurity and Networking

Keller Graduate School of Management, DeVry University

Undergraduate Certificate - Information Technology Essentials

Keller Graduate School of Management, DeVry University

Bachelor of Science - Cyber Security And Networking

DeVry University
Kortnee Gill