Kortnee Hemphill
Greenville,MS
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Christopher Cross, adept in technical troubleshooting and remote communication. Leveraged adaptability and technical support skills to resolve complex issues, contributing to a significant improvement in customer service processes. Excelled in managing high call volumes and complex account management, demonstrating exceptional time management and interpersonal abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Christopher Cross
2023.04 - 2024.04
- Delivered exceptional customer service remotely, handling inquiries, resolving issues, and providing support via phone, email, and chat.
- Utilized CRM software to track and manage customer interactions, ensuring timely and accurate responses.
- Collaborated with team members to develop and implement best practices for remote customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Account Specialist
Avery Miller
2022.12 - 2024.01
- Handled customer accounts remotely, addressing inquiries, resolving account-related issues, and ensuring high levels of customer satisfaction.
- Provided support through multiple channels, including phone, email, and chat, maintaining professionalism and efficiency in all interactions.
- Collaborated with internal teams to improve customer account management processes and contributed to training programs for new remote team members.
- Improved customer satisfaction by efficiently addressing and resolving account issues.
- Assisted customers with account setup, guiding them through the process and ensuring all necessary information was accurately gathered.
- Managed high volume of inbound calls, maintaining a professional demeanor and ensuring timely resolution of concerns.
Customer Service Specialist
N/A
2021.01 - 2023.05
- Provided remote support to clients, addressing and resolving technical issues and inquiries with professionalism and efficiency.
- Developed and maintained detailed knowledge of company products and services to better assist clients.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline support processes.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
High School Diploma -
Kings Court Christian Academy
Greenville,Ms05.2024
Skills
- Remote Communication: Proficient in using various communication tools and platforms.
- Customer Service: Strong ability to address and resolve customer issues effectively.
- Technical Support: Experience in troubleshooting and resolving technical problems.
- Time Management: Excellent at managing multiple tasks and prioritizing workload.
- Adaptability: Comfortable working in dynamic and evolving environments.
- Computer Proficiency
- Call center experience
- Microsoft Outlook
- Microsoft PowerPoint
- Technical Troubleshooting
- Account Management
- Inbound Phone Call Management
Timeline
Customer Service Representative
Christopher Cross
2023.04 - 2024.04
Customer Service Account Specialist
Avery Miller
2022.12 - 2024.01
Customer Service Specialist
N/A
2021.01 - 2023.05
High School Diploma -
Kings Court Christian Academy
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