Rose Muhammad
Memphis,TN
Summary
Customer Service Representative with over 10 years of experience in fast-paced retail environments, specializing in international customer relations. Proven track record in achieving sales targets and enhancing service delivery through effective project and time management. Skilled in lead generation, customer relationship development, and providing tailored solutions to meet client needs. Strong communicator with fluency in English, dedicated to fostering professional relationships and driving business results.
Overview
2026
2026
years of professional experience
Work History
Alarm Coordinator
Autozone Headquarters
2024 - Current
- Coordinated cross-functional teams to streamline project workflows and enhance operational efficiency.
- Developed training materials to onboard new staff, improving knowledge retention and productivity.
- Implemented process improvements that reduced response times for customer inquiries and support issues.
- Analyzed data trends to inform strategic decisions and optimize inventory management processes.
Financial Ops Coordinator
CBRE
06.2022 - 09.2024
- Managing the financial operations of the organization, including forecasting, budgeting, and tracking; working with an external accounting agency to oversee bookkeeping; and producing routine financial reports.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Member Service Representative
SOUTHERN SECURITY FEDERAL CREDIT UNION
01.2023 - 06.2023
- Performs routine member transactions including, but not limited to: opening new accounts; cashing checks; and processing deposits, withdrawals, loan and credit card payments, line-of-credit advances and account transfers
- Handles member service-related questions and problems received in person and via telephone. Refers members to appropriate personnel for specific information and assistance or to the MSR Supervisor when necessary
- Provides routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, insurance on loans, current interest and dividend rates, credit union locations, office hours and telephone numbers
- Assists members with proper completion of payroll deduction and allocation requests, direct deposit cards, and check-ordering forms
- Examines negotiable instruments for proper endorsements and negotiability and reports suspicious items to MSR Supervisor. Secures appropriate identification from members.
- Closes accounts, upon member request, following established procedures
- Balances a cash drawer daily, preparing any related documentation, and maintains cash drawer within assigned limits
- Issues money orders, travelers checks, and credit union checks
- Issues new share certificates and processes renewals
- Processes transactions received through the mail and night depository boxes
- Attends departmental meetings and follows up on assigned action items
- Assists in other areas in a relief capacity and perform other duties as requested and assigned
Wireless Sales Expert
Wireless Advocates
11.2012 - 12.2022
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Resolved wireless problems quickly and efficiently by serving as liaison with support team.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Modeled professionalism while working with team members to deliver results.
- Monitored facility to provide clean, organized shopping experience.
- Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology.
- Promoted quality customer service by executing follow up procedures.
- Consistently met and exceed sales quota month after month.
Member Relationship Specialist
Financial Credit Union
02.2020 - 01.2022
- Transcended requirements on consistent basis to satisfy customers.
- Worked with clients to address and respond to client and partnership management issues.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided back up for customer service managers.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Financial Representative Specialist
Regions Bank
10.2018 - 03.2020
- Met with customers to assess needs, financial status and eligibility.
- Managed finances and overall business direction through solutions-oriented problem-solving.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
- Handled incoming payments and outgoing disbursements.
- Increased customer service rates by working closely with clients to resolve issues quickly and accurately.
- Improved networking procedures to increase sales by 45%.
Senior Customer Service Representative
Pest Control
04.2016 - 10.2018
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Engaged clients in person and over phone to answer questions and address complaints.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Completed 500 inbound and outbound sales calls each day to boost company's monthly revenue 50%.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Sales Representative
Smart Professionals
07.2011 - 12.2014
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Exceeded goals for new accounts in single sales cycle.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Sales Associate
Dillards Department Store
07.2005 - 04.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Cashier
Aramark
04.2003 - 07.2005
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier/Guest Service Associate
Krogers Grocery
04.2001 - 02.2003
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Planned coverage needs and organized services to support incoming special events.
Quality Inspector
Emerson Electric
09.1996 - 01.2001
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected outbound shipments and conducted random sampling of product quality.
- Inspected defects and coordinated issue resolution with development team and functional leads.
- Developed checklists to coordinate inspections with departmental managers.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Identified and helped resolve production problems, increasing output while reducing errors.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Routinely checked measuring equipment to resolve testing problems.
Education
High School Diploma - undefined
Oxford High School
Oxford, MSSkills
- Product knowledge
- Service standard compliance
- Stock management
- Complaint resolution
- Multi-line phone talent
- Stocking and replenishing
- Sales expertise
- Warehousing functions
- Professional telephone
- Recordkeeping strengths
- Demeanor
- Money handling abilities
- Retail materials management
- Retail store support
- Report preparation
- Shipping procedures
- Understanding
Timeline
Member Service Representative
SOUTHERN SECURITY FEDERAL CREDIT UNION
01.2023 - 06.2023
Financial Ops Coordinator
CBRE
06.2022 - 09.2024
Member Relationship Specialist
Financial Credit Union
02.2020 - 01.2022
Financial Representative Specialist
Regions Bank
10.2018 - 03.2020
Senior Customer Service Representative
Pest Control
04.2016 - 10.2018
Wireless Sales Expert
Wireless Advocates
11.2012 - 12.2022
Sales Representative
Smart Professionals
07.2011 - 12.2014
Sales Associate
Dillards Department Store
07.2005 - 04.2009
Cashier
Aramark
04.2003 - 07.2005
Cashier/Guest Service Associate
Krogers Grocery
04.2001 - 02.2003
Quality Inspector
Emerson Electric
09.1996 - 01.2001
High School Diploma - undefined
Oxford High School
Alarm Coordinator
Autozone Headquarters
2024 - Current