Kortney China
Willow Grove,PA
Summary
Outgoing greeter with strong communication and customer service skills. Welcomes guests to establishment, coordinating seating and providing menus, silverware and drinks to transition guests to wait staff.
Overview
3
3
years of professional experience
Work History
Host
Olive Garden
04.2021 - Current
- Offered flexible working hours to cover busy shifts during periods of high demand.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Monitored dining area to track seating availability, service and occupancy.
- Trained new hostesses on restaurant procedures and policies.
- Monitored dining room capacity to ensure optimal guest experience.
- Answered phone calls and provided information on menu items, specials, and operating hours.
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively.
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors.
- Conducted regular inventory counts of menus, silverware, napkins, and other front-of-house supplies.
- Answered telephones, addressed caller inquiries and delivered messages.
- Maintained seating charts to optimize station rotations.
- Cleaned and organized menus to increase sanitation and availability.
Education
Bachelor of Science - Nursing
Morgan State University
Baltimore, MD05.2026
Upper Dublin High School
Fort Washington, PA06.2022
Skills
- Reservations Management
- Telephone Reception
- Organizational Skills
- Strong Interpersonal Skills
- Positive Attitude
- Telephone Etiquette
- Hospitality and Accommodation
- Active Listening
- Adaptable to Change
- Team Player Mentality
- Guest Engagement
- Excellent organization
- Time management
- Professional demeanor
- Goal Setting
Volunteered as a Nursing shadow
- Volunteered to learn new skills and help communities.
- Bathed patients.
- Finger-pricked sampling for patients.
- Recorded and took extensive notes to document on patients.
- Cared for seizure patients.
Timeline
Host
Olive Garden
04.2021 - Current
Bachelor of Science - Nursing
Morgan State University
Upper Dublin High School
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