Kortney Chinn
Freight Auditor
Bartlesville,OK
Summary
Creative and versatile professional with four years of customer service experience. Reliable,
confidential, honest, and dedicated with communication, multi-tasking and analytical skills. Seeking a position that will provide me the opportunity of working with highly experienced
professionals and the ability to enhance my functional knowledge and to have the opportunity
for continuous improvements.
Overview
9
9
years of professional experience
Work History
Customer Representative
Enhanced Communications Group
Bartlesville, OK
05.2013
- Responsible for answering phone calls, responding to issues customers had with their long distance service,.
- or disputes of invoices, or charges.
- Reactivated customer's service after being terminated.
- Responsible for.
- correcting all undeliverable invoices and sending to correct addresses.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Bachelor of Science: Business Administration-Organizational Management.
Accounts Payable- Customer Representative
Phillips 66 Company
Bartlesville, OK
08.2013 - 05.2014
- Ensuring invoices from Vendors and Business Units are in the SAP system and paid in a timely manner, communicating with the vendors the Phillips 66 invoicing requirements, responding to inquiries regarding outstanding invoices and payments, and ensuring the proper documentation is in place to resolve their outstanding invoices.
- Responsible for creating VITS tickets for vendors and assigning them to the appropriate Business Unit for resolution or resolving and closing the VITS ticket.
- Manually posting within SAP for the freight and tax departments.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- to to.
ePayables Central Processor
Phillips 66 Company
Bartlesville, OK
05.2014 - 11.2015
- Ensuring invoices are released out of error status on a daily basis by working invoices that go into header/line errors in SAP.
- Assisting Business Units with reviewing and approving invoices within SAP.
- Leading knowledge sharing sessions with the Business Units on how the ePayables system works.
- Train vendors on how to enter their invoices into the ePayables Web Express portal.
- Complete any ePayables/ERS Vendor MasterMinder request that come into the ePay/ERS queue by converting vendors to ERS or ePayables.
- Work VITS tickets, e-mails and phone calls from the vendor by ensuring that their invoices in question get resolved promptly.
Error Resolution Associate
Phillips 66 Company
Bartlesville, OK
11.2015 - 10.2019
- Working VITS tickets, E-mails, and answering phone calls regarding Vendors invoices that are incorrect or have been unpaid and ensuring they get resolved in a timely manner.
- Working VITS tickets from Tax and Freight Departments.
- Running reports on a weekly/monthly basis regarding CVP postings, and high dollar postings.
- Working the Vendor Open Line Item Report ensuring that invoices over 60+ days old are handled and paid to the vendor.
- Posted receipts to appropriate general ledger accounts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Researched and resolved accounts payable discrepancies.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Diagnosed, troubleshot and resolved network and system problems.
- Identified and resolved problems through root cause analysis and research.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed business needs and problem areas to create focused solutions.
Procurement Specialist
Phillips 66
Bartlesville, OK
10.2019 - Current
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Met all customer call guidelines including service levels, handle time and productivity.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Oversaw inventory control, accounting and supply reports.
Education
Bachelor Of Management And Organizational Studies - Business Administration
Oklahoma Wesleyan University
Bartlesville, OK12.2022
Skills
SAP, BW, First Strike, Microsoft Office, Adobe, WordPerfect 51, Creative problem solver LiveLink, I-Pay invoices, electronic invoicing, MS Windows proficient Data Entry, Office Administration, Bookkeeping, Quick learner and Microsoft Works for Windows
Timeline
Procurement Specialist
Phillips 66
10.2019 - Current
Error Resolution Associate
Phillips 66 Company
11.2015 - 10.2019
ePayables Central Processor
Phillips 66 Company
05.2014 - 11.2015
Accounts Payable- Customer Representative
Phillips 66 Company
08.2013 - 05.2014
Customer Representative
Enhanced Communications Group
05.2013
Bachelor Of Management And Organizational Studies - Business Administration
Oklahoma Wesleyan University
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