Kortney Cole
Los Gatos,CA
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction. Extensive knowledge home, garden and art sales. Committed to exceeding goals, working closely with coworkers and exceed customers needs.
Overview
11
11
years of professional experience
Work History
Senior Sales Associate
Los Gatos Ace Hardware
Los Gatos, CA
07.2012 - 09.2021
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Maintained comprehensive knowledge of industry-related goods and services such Social Media growth, adding new customers by hosting events and maintaining and updating plant stocks for the current growing season.
- Trained, coached and mentored new sales associates for maximum performance.
- Developed sales plans to increase market share, customer base and revenue.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Kept detailed track of sales and customer information in company system.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Reported sales data to upper management for review.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Implemented new marketing initiatives to drive sales and improve overall performance.
Small Business Owner
Self Employed
Los Gatos, CA
06.2019 - 05.2021
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Frequently studied market to keep abreast of new industry trends.
Education
High School Diploma -
De Anza College
Cupertino, CA06.2023
Skills
- Forecasting Trends
- Time Management
- Exceeding Customer Expectations
- Professional Integrity
- Inventory and Stocking
- Building Customer Loyalty
- Territory Expansion
- Sales Presentation
- Staff Training
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Building Customer Relationships and Loyalty
- Staff Supervision
Accomplishments
I'm a mother to 3 wonderful children, definitely my biggest accomplishment.
Timeline
Small Business Owner
Self Employed
06.2019 - 05.2021
Senior Sales Associate
Los Gatos Ace Hardware
07.2012 - 09.2021
High School Diploma -
De Anza College
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