Kortney Hibbert
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet goals.
Overview
4
4
years of professional experience
Work History
Front Desk/Cashier
Blink
11.2022 - Current
- Greets and receives customers in a welcoming manner
- Scheduled appointments for customers and helped arrange the most convenient times
- Re-organized and maintained the cleanliness of the gym, restrooms, etc
- Maintained a record of all guests and members coming to the gym
- Assisted customers in finding equipment within the establishment, answered questions, and provided great customer service
- Handled all incoming calls and answered the inquiries made
- Operated the cash register by collecting payment
- Assisted the Manager in maintaining the gym.
Front Desk/Cashier
Crunch
06.2022 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted customers in finding equipment within the establishment, answered questions, and provided great customer service
- Used internal software to process reservations, check-ins and check-outs.
- Maintained a record of all guests and members coming to the gym
- Handled all incoming calls and answered the inquiries made
- Assisted the Manager in maintaining the gym.
- Maintained cleanliness and organization of front desk area.
Hostess and Cashier
Brooklyn Waffle House
04.2021 - 09.2021
- Greets and receives customers in a welcoming manner
- Operated the cash register by collecting payment
- Assisted customers to find seating within the establishment and appropriate products, answered product questions, and provided great customer service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Sales Associate/Cashier
Marshalls
03.2020 - 07.2020
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Assisted customers in finding appropriate products, answered product questions, and provided solutions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Undergraduate -
CUNY York College
Queens, NY05.2025
Skills
- Work well with others
- Leadership skills
- Teamwork
- Accurate money handling
- Conflict Resolution
- Record Preparation
- Order Management
- Cash Management
- Customer Service
Timeline
Front Desk/Cashier
Blink
11.2022 - Current
Front Desk/Cashier
Crunch
06.2022 - 09.2022
Hostess and Cashier
Brooklyn Waffle House
04.2021 - 09.2021
Sales Associate/Cashier
Marshalls
03.2020 - 07.2020
Undergraduate -
CUNY York College
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