Kortney Holman
Houston
Summary
Hardworking and passionate candidate eager to contribute over 14 years of acquired skills such as interpersonal skills, problem solving,time management, and capacity to work in stressful environments to help the company achieve their goals. In addition, have an opportunity to learn new skills that will allow new growth opportunities within the company.
Overview
17
17
years of professional experience
Work History
Inspector V
Health and Human Services Commission
10.2023 - Current
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
CPS Investigator
Department Of Family And Protective Services
01.2021 - 08.2023
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Carried out day-day-day duties accurately and efficiently.
- Closed an average of 12 cases monthly out of an average of 20 cases issued.
Conservatorship Specialist IV
Department Of Family And Protective Services
07.2016 - 01.2021
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
Texas Work Advisor II
Health And Human Services Commission
06.2014 - 07.2016
- Interview clients, their families, or authorized representative to gather personal information in order to determine eligibility for SNAP, Medicaid, and TANF benefits.
- Process, monitor, review, and communicate case status and changes to clients, their families, or authorized representatives.
- Explain program benefits, requirements, rights of appeals, and fair hearings to ensure their rights were understood.
- Interviewed average of 12-15 interviews for eligibility of benefits.
Afterschool Teacher
Harris County Department Of Education
09.2013 - 06.2014
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Administered assessments to determine each student's specific educational and social needs.
- Fostered student curiosity and interest through creative hands-on activities.
Personal Health Care Provider
Royal Home Health
01.2009 - 09.2013
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
9-1-1 Telecommunicator
City Of Houston
11.2007 - 10.2008
- Answer 9-1-1 emergency telephone calls from citizens or agencies for Police, Fire, and Ambulance.
- Determine the nature of the call and priority of the emergency in a professional and efficient manner
- Recognize critical situations and respond in a timely manner.
- Monitored multiple computer screens simultaneously.
- Connected callers with appropriate professional, department or business when answering non emergency calls.
- Managed approximately 50 incoming calls daily, and provided assistance to ensure safety.
Education
Bachelor of Arts - Psychology
University of Houston Downtown
Houston, TX06.2012
Skills
- Child Advocacy
- Home Visits
- Investigation Techniques
- Large Caseloads
- Effective Working Relationships
- Interviewing Individuals
- Safety Risk Assessment
- Caseload Management
- Crisis Situations
- Case Service Plans
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Inbound and Outbound Calling
- Cultural Awareness
Timeline
Inspector V
Health and Human Services Commission
10.2023 - Current
CPS Investigator
Department Of Family And Protective Services
01.2021 - 08.2023
Conservatorship Specialist IV
Department Of Family And Protective Services
07.2016 - 01.2021
Texas Work Advisor II
Health And Human Services Commission
06.2014 - 07.2016
Afterschool Teacher
Harris County Department Of Education
09.2013 - 06.2014
Personal Health Care Provider
Royal Home Health
01.2009 - 09.2013
9-1-1 Telecommunicator
City Of Houston
11.2007 - 10.2008
Bachelor of Arts - Psychology
University of Houston Downtown
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