Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Kortney Jenkins

Carrollton,GA

Summary

Successful Customer Service with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

13
13
years of professional experience

Work History

Customer Care Representative I

Elevance Health
04.2023 - 05.2024
  • Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
  • Analyzes problems and provides information/solutions
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • Researches and analyzes data to address operational challenges and customer service issues
  • Provides external and internal customers with requested information
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
  • Uses computerized systems for tracking, information gathering and troubleshooting
  • Outbound calls are conducted in the ZipDrug business area.

Customer Service Representative

Tidentcare, LLC
05.2022 - 01.2023
  • Provide prompt, accurate and courteous responses to customers
  • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
  • Answer incoming customer service orders as soon as possible
  • Display active listening and superior customer service skills for both external & internal customers
  • Document activity to the DDF system
  • Consistently check appropriate DDF screen for report results to call back to customer
  • Display the ability to enter orders manually via our fax process
  • Display the ability to operate the phone system effectively
  • Adhere to work schedule.

Remote Consumer Specialist

Walgreens Co
04.2021 - 05.2022
  • Resolves routine, general questions and problems submitted by customers, physician offices, patients, and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures
  • Directs complex questions and problems to more senior staff level
  • Uses a computer application to log and track inquiries, as well as, check the status of items that require follow up or involvements of other parties
  • Documents contact interactions, records details, complaints, comments and actions taken
  • Coordinates with other functional areas as necessary
  • Refers unresolved escalated issues as designated by departments for further investigation
  • Schedule covid 19 vaccines for customers and answering general questions related to vaccination or covid 19
  • Responsible for a high volume of inbound calls 7 days a week from customers, patients, team members, and other individuals for inquiries, praises or issues/concerns about company’s products, policies or services following standard SOPs multiple systems and procedures, while working under virtual supervision.

Data Entry Clerk

Prologistix Solutions Staffing
11.2017 - 06.2020
  • Entered personal customer information into databases as collected upon forms or spreadsheets
  • Review all data for errors and report any unusual findings to management
  • Collect and determine completion of all information before entering data into software programs
  • Scan and print required documents needed to collect information for data entry
  • File and organize paperwork used to enter into programs to keep a record of original document.

Call Center Representative

Hire Dynamics Staffing
09.2015 - 10.2017
  • Open and Maintain customer accounts by recording account information
  • Manage large amounts of incoming calls
  • Keep records of customers interactions, process customers, and file documents
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Place or cancel orders.

Stocking and Unloading

Walmart
02.2011 - 07.2015
  • Maintains a clean, neat, and member-ready area
  • Promptly unloads trucks and deliveries
  • Sorts and stocks products on shelves and in the backroom
  • Assists fellow associates as needed throughout the store
  • Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately
  • Engages with vendors and drivers with a positive attitude.

Education

Medical Office Administration -

Herzing University
Atlanta, GA
04.2020

High School Diploma -

Villa Rica High School
Villa Rica, GA
05.2010

Skills

  • Communication (Verbal and Writing)
  • Time Management
  • Problem Solving
  • Empathy
  • Customer Support
  • Data Entry
  • Microsoft Applications (Excel, Words, Powerpoint, Outlook)
  • CRM Software (Salesforce, Aspen, and LivePersons)
  • Call center experience
  • Customer Service

Awards

Named to Dean’s list for GPA of 3.0 or higher

Timeline

Customer Care Representative I

Elevance Health
04.2023 - 05.2024

Customer Service Representative

Tidentcare, LLC
05.2022 - 01.2023

Remote Consumer Specialist

Walgreens Co
04.2021 - 05.2022

Data Entry Clerk

Prologistix Solutions Staffing
11.2017 - 06.2020

Call Center Representative

Hire Dynamics Staffing
09.2015 - 10.2017

Stocking and Unloading

Walmart
02.2011 - 07.2015

Medical Office Administration -

Herzing University

High School Diploma -

Villa Rica High School

Similar Profiles

CREATE PROFILE
Kortney Jenkins