Kortney Rose
Bradenton,FL
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful spa setting. Passionate about career and focused on guest satisfaction, building positive rapport and maintaining quality of service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Advanced Chiropractic & Physiotherapy
01.2024 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system, checking information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Front Desk Associate
European Wax Center
07.2023 - 12.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Licensed Massage Therapist
Fakhoury Medical And Chiropractic Center
12.2022 - 04.2023
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with swedish, deep tissue, therapeutic and specialized modalities of massage.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Educated clients on benefits of massage therapy and importance of self-care.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
Front Desk Associate
Hand & Stone Spa
08.2022 - 03.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled cash and credit card transactions.
Licensed Massage Therapist
Be Well Holistic Massage & Wellness Center
10.2020 - 06.2022
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Educated clients on benefits of massage therapy and importance of self-care.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
Front Desk Associate
Massage Envy
01.2020 - 10.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Esthetician Certification - Esthetics
Florida Academy of Beauty
Orlando, Fl04.2023
Massage Therapy & Hydrotherapy Certification - Massage Therapy
Florida School of Massage
Micanopy, Fl05.2020
High School Diploma -
PennFoster High School
Scranton, PA05.2015
Skills
- Time Management
- Hospitality Service
- Cash Handling
- Guest Satisfaction
- Problem-Solving Skills
- Efficient Service
- Lobby Oversight
- Creative Solutions
- Sales Expertise
- Product and Service Upselling
- Customer Needs Assessment
Certification
- Massage Therapy License - October 2020-Present
- Esthetician License - April 2023-Present
- Phlebotomy Training - Previous Licensure 2015, Re-Certification August 2024
Timeline
Chiropractic Assistant
Advanced Chiropractic & Physiotherapy
01.2024 - Current
Front Desk Associate
European Wax Center
07.2023 - 12.2023
Licensed Massage Therapist
Fakhoury Medical And Chiropractic Center
12.2022 - 04.2023
Front Desk Associate
Hand & Stone Spa
08.2022 - 03.2023
Licensed Massage Therapist
Be Well Holistic Massage & Wellness Center
10.2020 - 06.2022
Front Desk Associate
Massage Envy
01.2020 - 10.2020
Esthetician Certification - Esthetics
Florida Academy of Beauty
Massage Therapy & Hydrotherapy Certification - Massage Therapy
Florida School of Massage
High School Diploma -
PennFoster High School
- Massage Therapy License - October 2020-Present
- Esthetician License - April 2023-Present
- Phlebotomy Training - Previous Licensure 2015, Re-Certification August 2024
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