Summary
Proven track record in enhancing office efficiency and improving project outcomes at Christiana Care Health System, leveraging expert skills in Microsoft Office Applications and exceptional customer service. Spearheaded targeted marketing campaigns, achieving significant brand awareness, and mentored staff to foster professional growth. Demonstrates a unique blend of administrative support and business development acumen.
Overview
27
27
years of professional experience
3
3
Certifications
Work History
Administrative Assistant
Christiana Care Health System
2016.01 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Field Supervisor
US Census Bureau
2020.03 - 2020.11
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Evaluated performance and progress, and made proactive adjustments.
- Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Marketing Specialist
Christiana Care Health System
2013.09 - 2016.01
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Designed and implemented advertising and public relations activities.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Worked closely with in-house design team to develop visuals for content.
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Created customized marketing materials to increase product awareness.
- Developed questionnaires and facilitated focus group discussions.
Trainer
Discover Card Financial Services
1997.03 - 2001.11
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Introduced standardized training for cohesive learning environments.
- Identified and recommended staff for key positions and departments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Provided coaching and mentoring to employees.
Education
Doctor of Business Administration - Human Resources
05.2027
- 3.80 GPA
MBA - Human Resources
02.2023
- 3.73 GPA
- Omega Nu Lambda Member
Bachelor of Science - Interdisciplinary Studies
07.2020
- 3.90 GPA
- magna cum laude graduate
High School Diploma -
06.1996
Skills
- Customer Service
- Office Management
- Administrative Support
- Microsoft Office Applications
- Customer and client relations
- Customer research
- Business Development
- Sales expertise
- Time Management
- Project Management
- Client Needs Assessment
- Vendor Relations
Certification
- CNP - Certified Notary Public for Delaware
- Care for the Caregiver
- Peer Supporter
- Healing Touch Program Level 1
- Healing Touch Program Level 2
- Healing Touch Program Level 3
- R.J. Buckle 'M' Technique
- R.J. Buckle 'M' Technique Trainer Certificate
- Psychological First Aid (PFA)
- PFA Stress Continuum
- Advanced Certificate in Teaching English to Young Learners
- Advanced Certificate in Teaching English as a Foreign Language
Accomplishments
- 2022 Property Data Collection Training Certificate
- 2020 Boat U.S. Boating Safety Certificate
- 2024 Fostering an Inclusive Culture Certificate
- 2022 Gender Bias Certificate
- 2022 Medical and Dental Billing Certificate
- 2022 Practice Management Certificate
- 2020 Omega Nu Lambda Honor Society
- 2023 Impact of Emotional Trauma Training
- 2023 Effectively Support Second Victims Training
- 2017 H&R Block Tax Prep Training
Timeline
Field Supervisor - US Census Bureau
2020.03 - 2020.11
Administrative Assistant - Christiana Care Health System
2016.01 - Current
Marketing Specialist - Christiana Care Health System
2013.09 - 2016.01
Trainer - Discover Card Financial Services
1997.03 - 2001.11
Liberty University - Doctor of Business Administration, Human Resources
Liberty University - MBA, Human Resources
Liberty University - Bachelor of Science, Interdisciplinary Studies
Newark High School - High School Diploma,
- CNP - Certified Notary Public for Delaware
- Care for the Caregiver
- Peer Supporter
- Healing Touch Program Level 1
- Healing Touch Program Level 2
- Healing Touch Program Level 3
- R.J. Buckle 'M' Technique
- R.J. Buckle 'M' Technique Trainer Certificate
- Psychological First Aid (PFA)
- PFA Stress Continuum
- Advanced Certificate in Teaching English to Young Learners
- Advanced Certificate in Teaching English as a Foreign Language
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