Summary
Overview
Work History
Education
Skills
Timeline
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Kortney Scott

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Overview

13
13
years of professional experience

Work History

Team Lead Financial Counselor

Dallas Behavioral Healthcare Hospital
02.2019 - Current
  • Experience with checking and confirming patient insurance eligibility and reviewing what benefits coverage should be included.
  • Estimates costs for services and communicate those costs to patients or other parties
  • Handles payments and create payment plans for clients.
  • Review account details, educating patient about their accounts, and assisting with problem resolution.
  • Coordinate and complete applications for financial assistance programs. Such as Texas Medicaid applications.
  • Maintain, modify, or releasing patient and research participant records, particularly financial records.
  • Ability to communicate effectively, particularly with regard to explaining policies and procedures to both internal and external contacts.
  • Collect co-pays, deductible and other out of pocket amounts at the time of visit.

Account Representative

Trident Care
11.2014 - 02.2019
  • Collaborated with other departments to address customer needs and service requests.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Kept detailed records of customer interactions for optimal traceability.
  • Achieved revenue targets by developing targeted account strategies.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Processed regular invoices on a monthly basis.

Pharmacy Help Desk- Team Lead

CVS Caremark
10.2013 - 10.2014
  • Troubleshoot problems with prescriptions, processing systems, or communication lines between pharmacies and insurance companies.
  • Verify patient insurance coverage and understand pharmacy billing procedures.
  • Manage patient records, prescriptions, and insurance information.
  • Understanding of pharmaceutical terms, drug names, and medical conditions
  • Coached team members in techniques necessary to complete job tasks.

Customer Service Representative Team Lead

Humana
10.2010 - 10.2013
  • Assist Medicare and Medicaid members with patient benefits.
  • Knowledge and understanding the Explanation of benefits to members.
  • Updated member demographics to complete accurate billing.
  • Determine financial eligibility for any funding that may assist the member.
  • Understanding of HIPPA/PHI regulations.
  • Call handling of an average of 60 or more inbound calls.

Education

Associate of Science - Business Administration

Southwestern Christian College
Terrell, TX
03.2009

High School Diploma -

Justin F. Kimball
Dallas, TX
05.2007

Skills

  • Claim Submission
  • Customer Retention
  • Inpatient Services
  • Funding Education
  • Patient Identification
  • Customer Expectations Management
  • Data Entry
  • EMR Systems
  • Medicaid Application
  • Patient Account Reviews
  • Patient Privacy
  • Financial Records
  • Client Interactions

Timeline

Team Lead Financial Counselor

Dallas Behavioral Healthcare Hospital
02.2019 - Current

Account Representative

Trident Care
11.2014 - 02.2019

Pharmacy Help Desk- Team Lead

CVS Caremark
10.2013 - 10.2014

Customer Service Representative Team Lead

Humana
10.2010 - 10.2013

Associate of Science - Business Administration

Southwestern Christian College

High School Diploma -

Justin F. Kimball

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