Kortney Tillman
Sanford,FL
Summary
Dynamic professional with a proven track record in loan processing and exceptional customer service, honed at Loan Depot and other notable companies. Skilled in credit assessment and building strong client relations, consistently enhancing productivity levels. Achieved significant customer satisfaction by leveraging in-depth product knowledge and a goal-oriented approach.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Loan Representative
Loan Depot
09.2024 - Current
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
Customer Service Representative
Lowes Home Improvment
04.2024 - 09.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
Food Champion
Taco Bell
10.2023 - 02.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Reduced customer wait times by quickly operating customer window and sales register.
Customer Service Representative
Telaffects
06.2022 - 01.2023
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Concentrix
04.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associates - Paralegal Studies
Rasmussen University
Ocala, FLCertificate Of Technical Studies - Criminal Justice
Seminole State College of Florida
Sanford, FL05.2021
High School Diploma - Art History
Penn Foster Career School
Scranton, PA01.2019
Skills
- Credit assessment
- Loan processing
- Goal oriented
- Documentation review
- Proficient in 10-key
- Customer service-focused
- Reliable
- Banking
- Client relations
Timeline
Loan Representative
Loan Depot
09.2024 - Current
Customer Service Representative
Lowes Home Improvment
04.2024 - 09.2024
Food Champion
Taco Bell
10.2023 - 02.2024
Customer Service Representative
Telaffects
06.2022 - 01.2023
Customer Service Representative
Concentrix
04.2021 - 06.2022
Associates - Paralegal Studies
Rasmussen University
Certificate Of Technical Studies - Criminal Justice
Seminole State College of Florida
High School Diploma - Art History
Penn Foster Career School
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