KORTNEY VANDERPOOL

• Prepared high-quality espresso beverages and handcrafted drinks according to Starbucks standards
• Delivered exceptional customer service in a fast-paced, high-volume environment
• Operated POS system accurately, handling cash and digital transactions
• Maintained clean, organized, and food-safe workstations in compliance with health regulations
• Memorized and customized drink recipes to meet customer preferences
• Managed multiple orders efficiently during peak hours while maintaining quality

• Built strong relationships with regulars and new customers byproviding friendly, personalized service.
• Assisted with opening and closing tasks such as cleaning cafe areasor setting up displays.
• Showed aptitude in multitasking multiple orders at once whilemaintaining accuracy in product quality.
• Prepared and served a variety of coffee drinks, teas, and otherbeverages.
• Maintained clean and healthy environment by following propersafety and sanitation regulations.•Memorized or referenced readily accessible information to relay tocustomers.

• Built strong relationships with regulars and new customers by providing friendly, personalized service.
• Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
• Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
• Prepared and served a variety of coffee drinks, teas, and other beverages.
• Maintained clean and healthy environment by following proper safety and sanitation regulations.
• Memorized or referenced readily accessible information to relay to customers.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Took orders from customers accurately and in a timely manner.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Provided exceptional service to high volume of daily customers.

•Answered phones promptly to record and confirm reservations

•Responded appropriately to customer complaints, bringing major

issues to attention of manager on duty

•Scheduled reservations and notified servers and managers of large

groups to prepare seating in advance

•Supported serving staff, food runners and bussers to keep dining

room presentable and ready for guests

•Managed the waiting list, ensuring that all parties were seated in a

timely manner

• Answered phones promptly to record and confirm reservations.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Cleaned countertops and sanitized high-use areas.
• Inspected food products for quality and consistency and reported concerns to cooks.
• Assisted customers with orders and inquiries.
• Collaborated with other crew members to complete tasks quickly and efficiently.
• Performed store opening and closing procedures as directed by management team.