Kortney Wiley

Sparrows Point

Summary

Energetic and dedicated professional with a strong background in providing excellent customer service, rooted in experiences as an Early childhood educator, assistant teacher, and Private Nanny. Offering exceptional communication, conflict resolution, and multitasking skills, with a passion for helping others and creating positive experiences. Seeking a customer service role to apply my problem-solving abilities and foster positive relationships with clients.

Overview

years of professional experience

Work History

Private Nanny

Baltimore, Maryland

01.2021 - 01.2025

Provided personalized care and support to children, ensuring their emotional and physical well-being while fostering positive relationships with parents.
Effectively communicated with parents regarding daily activities, progress, and any concerns, ensuring satisfaction and trust.
Managed multiple responsibilities at once, including scheduling, organizing activities, and resolving minor conflicts, demonstrating strong multitasking and problem-solving abilities.

Assistant Teacher

Learning Care Group

Baltimore, MD

01.2018 - 01.2020

Supported the lead teacher in creating a positive, welcoming environment for both children and parents.
Actively engaged with parents and staff to ensure a smooth flow of communication, addressing concerns and providing timely feedback.
Provided personalized assistance to students, helping them overcome challenges and fostering a supportive, inclusive atmosphere.
Demonstrated patience and adaptability in managing diverse needs and handling situations with empathy and professionalism.

Baltimore County Parks and Recs

Baltimore, Maryland

01.2014 - 01.2017

Responsible for making sure recreation programs can get into the schools for practices/games, etc.
Supervise programs to make sure they are utilizing the facilities correctly
Open and close parks after recreation activities/ parties/
Close facility’s at end of practices and make sure all children and coaches are gone in a timely manner
Supervise recreational programs to make sure parents/players are safe

Education

Bachelor of Arts - General Studies

University Of Maryland Global Campus

01.2022

Associate of Arts - Early Childhood Education

Baltimore County Community College

01.2021

Skills

Exceptional Communication: Able to clearly explain information, handle inquiries, and resolve issues in a timely, professional manner
Conflict Resolution: Skilled at addressing concerns, calming frustrated individuals, and finding solutions that benefit everyone involved
Problem-Solving: Capable of thinking critically to resolve customer issues efficiently while maintaining a positive attitude
Customer-Oriented Mindset: Proven ability to build strong, trusting relationships with clients through active listening and empathy

Multitasking & Time Management: Able to manage multiple tasks in fast-paced environments while maintaining attention to detail
CPR & First Aid Certified (if applicable)
Proficient in Microsoft Office, Google Suite, and Customer Support Platforms

Timeline