Kortni Edwards
Crowley
Overview
5
5
years of professional experience
Work History
PE Paraprofessional
Crowley ISD
08.2024 - Current
- Implemented data-driven instruction to inform lesson planning and assessment methods, improving overall student performance.
- Provided constructive feedback to students on their work, enabling them to refine their skills and knowledge over time.
- Actively participated in professional development opportunities, staying current on best practices in teaching and learning.
- Supported the development of students'' social-emotional skills through conflict resolution techniques and character education lessons.
Supervisor
M&M Movers
05.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Ashley Furniture Homestore
05.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fulfillment Associate
Walmart
12.2021 - 12.2021
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Customer Service Representative
Humana
08.2021 - 11.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Texas Workforce Solutions
12.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Crowley Highschool
Crowley, TX05-2020
Timeline
PE Paraprofessional
Crowley ISD
08.2024 - Current
Supervisor
M&M Movers
05.2023 - 06.2024
Customer Service Representative
Ashley Furniture Homestore
05.2022 - 04.2023
Fulfillment Associate
Walmart
12.2021 - 12.2021
Customer Service Representative
Humana
08.2021 - 11.2021
Customer Service Representative
Texas Workforce Solutions
12.2019 - 03.2020
High School Diploma -
Crowley Highschool
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