KORTNI LABONTE
Katy
Summary
Dynamic operations professional with over a decade of experience in team leadership, customer service, and business operations, consistently driving efficiency and productivity. Expertise in staff management, schedule coordination, and inventory maintenance, complemented by a proven track record of enhancing operational processes. Renowned for exceptional problem-solving abilities and meticulous attention to detail, fostering positive relationships with customers and employees. Committed to delivering excellence through strategic planning and innovative solutions.
Overview
19
19
years of professional experience
Work History
Operations Manager
Eyesite / Bellevana Salon Suites
Katy, TX
09.2021 - Current
- Managed operational activities for dual enterprises, focusing on patient scheduling, staff collaboration, and service quality.
- Achieved efficient appointment scheduling for doctors and representatives. Optimized inventory management for frames and contact lenses. Enhanced order processing accuracy using Rev EHR.
- Coordinated and tracked time-off requests for staff and physicians, ensuring precise staffing schedules for multiple facilities.
- Managed patient interactions to ensure optimal service satisfaction and effective issue resolution.
- Coordinated all aspects of suite leasing operations, including cleaning schedules, move-in logistics, renewal processes, and maintenance oversight.
- Regularly updated and organized spreadsheets to ensure comprehensive tracking of occupancy leases, suite availability, and vendor activities.
- Achieved high tenant satisfaction through thorough property inspections. Streamlined maintenance request processes to improve response times. Coordinated contractor efforts to deliver quality work efficiently.
- Collaborated with major medical companies to confirm insurance details and streamline claims processing.
- Developed and implemented scheduling strategies to ensure adequate staffing levels during peak operational hours.
- Implemented inventory management systems to optimize supply levels and minimize waste.
- Streamlined operational workflows to enhance efficiency and reduce service delivery times.
Salon Manager
Great Clips
Katy, TX
03.2015 - 09.2021
- Led recruitment, training, and performance management for a team of salon professionals.
- Increased customer retention by enhancing service quality and team engagement.
- Managed product inventory, purchasing, and budgeting to ensure consistent stock and cost efficiency.
- Implemented scheduling and sanitation protocols that improved operational organization and compliance.
- Supported company growth by mentoring stylists and fostering a collaborative team culture.
Front Desk Receptionist
YMCA
Katy, TX
05.2010 - 06.2011
- Greeted and assisted members, handled payments, and maintained accurate account records.
- Provided professional and courteous service while managing high call volumes.
- Ensured front desk organization and assisted with administrative tasks to support office operations.
Stylist
Great Clips
Katy, TX
06.2007 - 05.2010
- Delivered personalized hairstyling services to clients, ensuring satisfaction and repeat business.
- Assisted in maintaining salon operations, product displays, and client check-in/out processes.
- Recommended styles and products suited to client preferences and trends.
Education
High School Diploma -
Northampton Area High School
Northampton, PASkills
- REV Systems
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Management
- Customer relationship management
- MS office
- Maintaining compliance
- Schedule management
- Health and safety compliance
Timeline
Operations Manager
Eyesite / Bellevana Salon Suites
09.2021 - Current
Salon Manager
Great Clips
03.2015 - 09.2021
Front Desk Receptionist
YMCA
05.2010 - 06.2011
Stylist
Great Clips
06.2007 - 05.2010
High School Diploma -
Northampton Area High School