Kortni Phipps
New Caney,TX
Summary
Creative Social Media Coordinator with positive attitude and great background in cultivating positive online presences across multiple social platforms. Successful developing and managing ever-changing social media content calendars for multiple sites. Coordinates well with graphics team and marketing group to meet objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Outreach and Community Partnership Associate
Social Justice Learning Institute
01.2024 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
To-Go Specialist
Brinker International (Chili’s Grill & Bar)
04.2021 - 08.2022
- Process customer orders via phone, online, and in person with entry into Point-Of-Sale software (POS)
- Daily shift balancing of POS transactions with exported reports (cash, credit, gift card, etc.)
- Responsible for keeping To-Go area stocked with appropriate supplies (containers, utensils, condiments, and certain food items)
- Performed routine supply / inventory maintenance and demonstrated ability to manage multiple tasks while assisting customers with service & issue resolution.
Social Media Coordinator / Office of Dean Reception
Texas A&M University - San Antonio
09.2020 - 11.2021
- Developed and curated engaging content for social media platforms such as Facebook, Twitter, and LinkedIn by optimizing social monitoring techniques to capture and raise awareness of relevant conversations and news
- Planned and executed social media vision by driving brand discovery and customer engagement
- Responsible for managing social media channels by tracking statistics of online inquiries and link jumps via metric scorecards to gauge student/public interest, authoring crisis/emergency communications, and syncing internal SharePoint content from online student platforms
- Spearheaded creation and continued monthly design of department newsletter by compiling team materials (creation / editing of written, video, and photo content) and distribution
- Assisted Dean with calendar management, student file maintenance, reception, phones, and special projects
- Acted as Point of Contact to assist students in navigating through The College of Education and Human Development programs (online and in-person).
Resident Assistant
Texas A&M University - San Antonio
01.2019 - 03.2020
- Answered telephones, routed calls and delivered messages to support facility communications
- Monitored social, academic, and personal adjustments of students to resident hall
- Developed and coordinated educational programs for residents
- Facilitated regular meetings with each assigned unit to ensure a conducive environment and the best use of facilities
- Record maintenance of property vacancies and lease renewals to optimize occupancy by proactively filling open units
- Counseled students in problem-solving and managing social, financial, and academic challenges and mediated interpersonal problems between residents.
Front Desk Assistant
Texas A&M University - San Antonio
10.2018 - 01.2019
- Front-Desk / Phone Reception (multi-line system)
- Greeted residents/guests and provided tours through resident living facilities
- Resident Point-of-Contact for work order initiation / status management (data entry / closure) and daily record entry of guest accounts and room availability (manual & computer)
- Responsible for logging resident packages in and out of tracking system
- Assisted with coordination and execution of Resident Hall events.
Sandwich Artist
Subway IP LLC
12.2016 - 01.2017
- Operated store registers and calculated cash drawer totals
- Food prep and service (continued monitoring of customer requests/dietary needs)
- Daily store maintenance of inventory and scheduled cleanings.
Sales Associate/Cashier
Michael’s Stores, Inc. (Michael’s Craft Store)
08.2015 - 02.2016
- Used POS system to process sales and refund transactions
- Cleaned and organized sales floor in accordance with company merchandising standards
- Assisted with weekly and monthly inventory audits to support store accuracy
- Set up promotional displays and signage to increase sales
- Greeted customers and engaged in conversation to assess needs.
Education
Bachelor of Arts - Communications
Texas A&M University-San Antonio
San Antonio, TX12.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Social Media Posting
- Social media investigation
- Social media proficiency
Certification
Marketing Essentials
Online Marketing with Google Analytics
Timeline
Outreach and Community Partnership Associate
Social Justice Learning Institute
01.2024 - Current
To-Go Specialist
Brinker International (Chili’s Grill & Bar)
04.2021 - 08.2022
Social Media Coordinator / Office of Dean Reception
Texas A&M University - San Antonio
09.2020 - 11.2021
Resident Assistant
Texas A&M University - San Antonio
01.2019 - 03.2020
Front Desk Assistant
Texas A&M University - San Antonio
10.2018 - 01.2019
Sandwich Artist
Subway IP LLC
12.2016 - 01.2017
Sales Associate/Cashier
Michael’s Stores, Inc. (Michael’s Craft Store)
08.2015 - 02.2016
Bachelor of Arts - Communications
Texas A&M University-San Antonio
Marketing Essentials
Online Marketing with Google Analytics
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