Hi, I’m
Kortnie Benson
Orem,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure jobs. Ready to help team achieve company goals. Loving mother of 5 needing work
Overview
5
years of professional experience
Work History
Dickies BBQ Pit
Assistant Day Manager
01.2021 - 11.2023
Job overview
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent service and customer service programs.
- Responded to customer inquiries or complaints.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of lobby and employees to maximize profits.
- Coordinated facility schedules to maximize usage and efficiency.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Developed and implemented marketing strategies.
- Learned and adapted quickly to new technology and software applications
- Developed strong communication and organizational skills through working on group projects
- Provided professional services and support in a dynamic work environment
- Acted as a team leader in group projects, delegating tasks and providing feedback
Taco Time
Shift Leader
02.2022 - 09.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Trained new employees and delegated daily tasks and responsibilities
- Enforced company policies and regulations with employees
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Appliance Exchange Of Utah
Pit Manager
05.2019 - 02.2020
Job overview
- Organized and controlled floor sales.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to products with expert and immediate handling of complaints.
- Coordinated staff schedules, rotations and breaks.
Education
IndependanceProvo, UT
High School Diploma
05.2010
Skills
- Special Promotions
- Providing Feedback
- Logical Reasoning
- Patient responses
- Mother of 5
- Good time management
- Up beat and amicable
Timeline
Shift Leader
Taco Time
02.2022 - 09.2022
Assistant Day Manager
Dickies BBQ Pit
01.2021 - 11.2023
Pit Manager
Appliance Exchange Of Utah
05.2019 - 02.2020
Independance
High School Diploma
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