Kortnie Zahradnik
Escanaba,MI
Summary
Dynamic professional with a proven track record in risk management and customer service, exemplified during my tenure in various industries. Skilled in training and mentoring teams to exceed corporate standards, I leverage safety protocols and documentation to enhance operational efficiency. Achieved significant improvements in inventory accuracy and customer satisfaction, demonstrating a strong blend of analytical and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Merchandiser
Great Lakes Wine & Spirits
10.2024 - Current
- Conducted regular inventory checks to maintain accurate stock levels.
- Organized displays according to company standards and specifications.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Preload Supervisor
United Parcel Service (UPS)
09.2024 - 02.2025
- Trained and supervised a team of up to 20 package handlers and clerks on safety, productivity, and various other job-related tasks.
- Maintained accurate records related to employee performance and disciplinary action.
- Supervised daily staffing requirements to ensure adequate coverage of workloads.
- Held the teams accountable for attendance, and submitted timecards.
- Developed and maintained good working relationships with employees, management, and customers.
Credit Union Examiner
National Credit Union Administration (NCUA)
12.2023 - 09.2024
- Performed trend analysis on credit unions' financial performance reports to determine areas of possible risk.
- Conducted examinations in Federal and State chartered credit unions to ensure compliance with regulations and assess risk in the following areas: compliance, liquidity, interest rate, credit, strategic, transaction, and reputation.
- Determined whether credit unions follow GAAP accounting procedures.
- Identified potential fraud by analyzing data for any irregularities or discrepancies.
- Wrote and presented an exam overview with all risk ratings, findings, and documents of resolution to credit union management and board of directors.
Project Administrator/Purchasing Agent
Master Electric, Inc.
04.2022 - 12.2023
- Reached out to new and existing vendors with material lists to procure the material based on cost-efficiency and availability.
- Prepared and processed purchase orders, entered invoices received from vendors into Quickbooks, and reconciled monthly vendor and credit card statements,
- Managed the vehicle fleet and safety programs.
- Entered payroll on a weekly basis.
- Invoiced customers and calculated job profitability on all service calls and commercial projects.
- Interfaced with suppliers and vendors to coordinate services required by the project team.
- Tracked changes in requirements throughout various phases of a project's lifecycle.
Inside Sales Representative/Account Manager
VanAire, Inc
08.2012 - 04.2022
- Prioritized daily workflows, including all inbound sales calls, quotes, and other sales-related inquiries.
- Coordinated orders with all departments within the facility to ensure completion date targets were met.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service problems.
- Provided customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Participated in trade shows and conventions to generate leads.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Education
Bachelor of Science - Business Administration - Management
Lake Super State University
12-2008
Associate of Arts - Business Administration
Bay De Noc Community College
12-2004
Skills
- Safety protocols
- Documentation and reporting
- Training and mentoring
- Risk management
- Sales professional
- Customer service and support
Timeline
Merchandiser
Great Lakes Wine & Spirits
10.2024 - Current
Preload Supervisor
United Parcel Service (UPS)
09.2024 - 02.2025
Credit Union Examiner
National Credit Union Administration (NCUA)
12.2023 - 09.2024
Project Administrator/Purchasing Agent
Master Electric, Inc.
04.2022 - 12.2023
Inside Sales Representative/Account Manager
VanAire, Inc
08.2012 - 04.2022
Bachelor of Science - Business Administration - Management
Lake Super State University
Associate of Arts - Business Administration
Bay De Noc Community College