Kory Beierle

• Maintain positive customer relationships by responding quickly to customer service inquiries.
• Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Respond to customer concerns, working with management team to significantly raise customer satisfaction ratings.
• Supervise and evaluate associates, enabling them to improve skills, achieve daily objectives and attain advancement.
• Promote professional growth and facilitate talent development of each associate to drive performance excellence.
• Review sales and gross profit reports to determine opportunities for increasing market growth.
• Interview, hire, and train associates and coach them to comply with company policies and procedures.
• Coach sales associates in product knowledge and selling skills, significantly increasing customer satisfaction ratings.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives and selling techniques.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Hired, managed, and developed 25 repair technicians throughout Montana and Idaho.
• Managed daily operations of sales goals, productivity, inventory management, safety, and compliance.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Followed up with customers during and after installations to verify satisfaction.
• Oversaw appointment scheduling and routing for field service technicians.

Partnered with management team to ensure high levels of customer satisfaction.

Managed daily operations of sales support teams; including cashiers, receiving, off-site warehouse, back office, Human Resources, and Loss Prevention.

Managed all aspects of daily operations, including payroll, safety compliance, and expense control.

• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Monitored paperwork procedures to prevent error-related losses.
• Collaborated with law enforcement to report crime and suspicious activity.
• Supervised surveillance, detection and criminal processing related to theft and criminal cases.
• Upheld strict security and safety procedures to protect business from financial losses due to theft or mismanagement.
• Headed safety and loss prevention programs by guiding staff.

• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Supervised surveillance, detection and criminal processing related to theft and criminal cases.
• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
• Collaborated with law enforcement in investigating and solving theft and fraud cases.
• Installed and maintained covert security equipment.
• Headed safety and loss prevention programs.