KORY BUETTGENBACK
Branson,MO
Summary
Hardworking employee enthusiastic about learning Insurance claim field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Knowledgeable Owner with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Results-driven Owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Elite General Contracting, LLC.
08.2016 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Inspected storm damaged properties for homeowners to determine whether the damage was worthy of filing a claim
- Managed crews
- Collected payments
Salesman
Cornelison Restoration
04.2014 - 08.2016
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Promoted and up-sold products and services to meet needs of customers.
- Inspected storm damaged properties to determine for the homeowner if they had enough damage to file a claim
- Manage crews
- Collect payments
Salesman
Superior Construction and Restoration
03.2010 - 04.2014
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Inspected storm damaged properties to help homeowner determine if a claim was needed
- Managed crews to replace roofs
- Collected payments
Salesman
Alderman Builders
01.2007 - 12.2010
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Inspected properties for storm damage
- Met with clients to contract work to be performed to restore their homes
- Collected payments
- Managed crews, would oversee projects
Property Claims Adjuster
Pilot Catastrophe Services
05.2004 - 09.2006
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Prepared reports of findings of investigations.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Used Xactimate software to compile estimates for personal property and structure damage.
Education
GED -
Adams Central Jr-Sr High
Hastings, NESkills
- Customer service
- Contract negotiation
- Property inspection
- Crew management
- Claim evaluation
- Financial management
- Project management
- Conflict resolution
- Client relationship management
- Operations management
- Risk management
- Cost management
- Flexible schedule availability
- Time management
- Self-motivation and discipline
- Decision-making
- Verbal and written communication
Timeline
Owner/Operator
Elite General Contracting, LLC.
08.2016 - Current
Salesman
Cornelison Restoration
04.2014 - 08.2016
Salesman
Superior Construction and Restoration
03.2010 - 04.2014
Salesman
Alderman Builders
01.2007 - 12.2010
Property Claims Adjuster
Pilot Catastrophe Services
05.2004 - 09.2006
GED -
Adams Central Jr-Sr High
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