Kory Byers
Gardena,CA
Summary
Client-focused Physical Therapy Aide offering treatment assistance and clerical support. Expert in maintaining patient records utilizing Raintree software, replenishing supplies, performing minor cleaning duties and filing patient paperwork to provide smooth operations. Driven to deliver a positive physical therapy experience to customers with a willingness to assist with questions and requests. Proven expertise in physical therapy support and customer communications. Excelled in enhancing patient outcomes and satisfaction through innovative therapeutic exercises and empathetic service. Demonstrated mastery in handling multiple projects simultaneously with a high degree of accuracy; contributing to a significant improvement in clinic operations and patient care continuity.
Overview
3
3
years of professional experience
Work History
Physical Therapy Aide
Stay Ready Physical Therapy & Fitness
01.2024 - Current
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
- Ensured continuity of care by effectively transitioning patients between different phases of their rehabilitation journey.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Supported the development of comprehensive care plans by participating in interdisciplinary team meetings and providing input based on observations during therapy sessions.
- Collaborated with other aides and therapists to develop innovative approaches to common therapy challenges, enhancing overall effectiveness.
- Updated and maintained charts to reflect on patient progress and treatments using Raintree.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
Physical Therapy Intern
Stay Ready Physical Therapy
06.2023 - 08.2023
- Maintained a high level of proficiency with rehabilitation equipment setup, maintenance, and usage for optimal results during therapy sessions.
- Actively sought feedback from supervising therapists regarding clinical performance, leading to consistent professional growth and improvement.
- Increased patient satisfaction through empathetic communication and active listening skills.
- Educated patients on proper exercise techniques, reducing the risk of injury and promoting long-term success.
- Implemented therapeutic modalities such as ultrasound, electrical stimulation, and heat/cold therapies to alleviate pain and promote healing.
- Assisted in developing targeted home exercise programs to maximize patient adherence and recovery.
- Collaborated with multidisciplinary team members for comprehensive patient care and improved outcomes.
Team Sports Associate
Dick's Sporting Goods, Inc
07.2021 - Current
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Community Sports Management
Arizona State University
Tempe, AZ05.2024
High School Diploma -
North High School
Torrance, CA06.2020
Skills
- Maintaining and cleaning equipment
- Maintaining inventory
- Home Exercise Programs
- Maintaining filing systems
- Physical therapy support
- Safety Procedures
- Customer communications
- Sports injury treatment
- Orthopedics
- Needs Assessment
- Expert in Raintree
- Therapeutic exercises
- Ultrasound Therapy
- Strengthening
- Kinesiology Taping
Timeline
Physical Therapy Aide
Stay Ready Physical Therapy & Fitness
01.2024 - Current
Physical Therapy Intern
Stay Ready Physical Therapy
06.2023 - 08.2023
Team Sports Associate
Dick's Sporting Goods, Inc
07.2021 - Current
Bachelor of Science - Community Sports Management
Arizona State University
High School Diploma -
North High School
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