Kory Castle
Richwood,OH
Summary
Business Management professional looking to utilize my expertise and gain new knowledge.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Office Manager
Holland Management
Delaware, Ohio
08.2024 - Current
- Managed office budget and ensured accurate financial records were kept.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Trained, supervised and evaluated staff performance.
- Maintained employee records, including payroll, vacation time and benefits information.
- Organized filing systems for easy retrieval of documents.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Assisted with special projects such as researching new software programs or cost-saving initiatives.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Compiled reports from various departments on a regular basis.
- Ensured that all office equipment was maintained properly.
- Ordered supplies when necessary to keep the office running smoothly.
- Handled confidential company information in accordance with established protocols.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Implemented and monitored office policies and procedures to improve operational efficiency.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Negotiated contracts and agreements with vendors, suppliers, and service providers to minimize costs.
- Prepared and presented reports on office performance, challenges, and strategies for improvement.
Administrative Assistant
Smart Home Handy Guy Inc.
Delaware, OH
03.2024 - Current
- Updated and maintained social media accounts and advertising to increase audience engagement
- Researched pricing options from various suppliers/vendors leading to cost savings of XX% on office equipment purchases
- Managed and updated company databases, ensuring accuracy and completeness of information
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Front of House Manager
Orange Umbrella
Powell, OH
10.2023 - 03.2024
- Execute all front of the house positions during any part of the day
- Manage both the front and back of house
- Coach front of house staff
- Work to constantly grow as a leader and culinary expert
- Effectively manage tavern, including administration of policies and guidelines of the company, ensuring 100% customer satisfaction at all times
- Maintains fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- Assists profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensures food quality at all times
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
Bar Manager/Bartender
Retreat21
Marysville, OH
06.2023 - 10.2023
- Coach for service performance
- Conduct orientation and training
- Coordinate food and beverage service
- Develop a work team
- Execute crisis management plan
- Implement site/outlet and equipment maintenance plans
- Lead workplace communication and engagement
- Maintain displays
- Maintain inventories
- Manage operations for service excellence
- Manage productivity improvement
- Manage quality system and processes
- Manage service performance
- Manage workplace safety and health system
- Prepare and serve alcoholic beverages
- Prepare and serve wine
- Provide quality control for service
- Solve problems and make decisions at managerial level
- Supervise bar service
- Understand and master cocktail components
HMO Billing Specialist
Quality Health Care, Inc.
12.2022 - 04.2023
- Submit and manage insurance claims for skilled nursing facilities
- Maintain aging numbers and collection follow up
- Work with other departments to complete revenue cycles and billing errors
- Use multiply healthcare portals
- Verify patient eligibility
Housekeeper
The Modern Maid LLC
Delaware, OH
05.2021 - 12.2021
- Travel to client homes and provide exceptional cleaning services
- Move out cleans
- Project and specialized cleaning
- Weekly, biweekly and monthly cleaning services
Business Office Manager
Logan Acres Care Center
01.2018 - 12.2021
- Daily bank reconciliation
- Update patient census
- Monitor and update insurance status for all patients
- Complete precertifications as needed
- Assist patients with medicaid applications
- Worked closely with county and state officials
- Petty cash officer
- Supervise and manage HR department and staff
- Supervise and manage Business office department and staff
- Perform administrator tasks as needed
- Balance and complete general ledgers
- Responsible for monthly, quarterly, and yearly closing for financials
- Maintain documents and spreadsheets for regular audits
- Verify patient insurance and eligibility
- Complete appeals as needed
- Worked as a aid as needed when staffing shortages arose
Reimbursement Specialist/Administrative Assistant Management and Network Services
01.2010 - 12.2018
- Built and maintained processes for submitting appeals
- Worked closely in teams to meet daily/monthly metric goals
- Posted incoming payments to appropriate accounts
- Worked with insurance payors to reconcile patient accounts
- Submitted appeals
- Ordered and maintained office supplies
- Organized and maintained CEO's files and contacts
- Operated multi line phone system
- Organized and arranged travel for all executives
- Booked flight and car arrangements for CEO as requested
- Provided excellent customer service
Education
some college - Healthcare
Marion Technical College
Skills
- Bank Reconciliation
- Healthcare Management
- Account Reconciliation
- Accounts Payable
- General Ledger Accounting
- Employee Onboarding
- Operations Management
- Training and coaching
- Payroll Management
- QuickBooks
- Journal Entries
- Office Management
- Payroll
- Interviewing
- Multi-line Phone Systems
- Accounts Receivable
- Communication skills
- Medical terminology
- Medical office experience
- Administrative experience
- Customer service
- Computer skills
- Organizational skills
- Phone etiquette
- Medical receptionist
- Time management
- Accounting
- Microsoft Outlook
- Human resources
- Clerical experience
- Filing
Certification
Nursing Assistant, 2010, not active with the state
Timeline
Business Office Manager
Holland Management
08.2024 - Current
Administrative Assistant
Smart Home Handy Guy Inc.
03.2024 - Current
Front of House Manager
Orange Umbrella
10.2023 - 03.2024
Bar Manager/Bartender
Retreat21
06.2023 - 10.2023
HMO Billing Specialist
Quality Health Care, Inc.
12.2022 - 04.2023
Housekeeper
The Modern Maid LLC
05.2021 - 12.2021
Business Office Manager
Logan Acres Care Center
01.2018 - 12.2021
Reimbursement Specialist/Administrative Assistant Management and Network Services
01.2010 - 12.2018
some college - Healthcare
Marion Technical College
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