Londyn Beechum
Washington,DC
Summary
Dedicated Property Management professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Ready to leverage training and experiences to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Professional
Bernstein Management
12.2021 - 09.2022
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Performed background checks on over 70 apartment applicants.
- Marketed property to local businesses through collateral, emails and phone calls.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Followed up on delinquent tenants and coordinated collection procedures.
Team Lead
KickAxe/ThrowSocial
02.2020 - 11.2021
- Fostered positive employee relationships through communication, training and development coaching
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
- Developed daily schedules for the venue used to convey to employees and management essential information regarding the day's bookings, department assignments, peak hours, and special events
- Directed and supervised team of 10 engaged in operations of the front of house and service development
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Assistant Director of Concierge
NFC Amenity Management
11.2020 - 03.2021
- Resolved resident complaints including but not limited to personal maintenance tickets, parking passes, noise complaints, and building maintenance while keeping management informed
- Maintained proactive focus on sustaining team performance and training
- Sole accountability for creating and maintaining monthly Concierge staffing and schedules
- Managed, motivated, and monitored Concierge team to maximize resources ensuring staff are knowledgeable and developed in marketing initiatives to meet business objectives.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Senior Airman
US Air Force, Joint Base
01.2012 - 01.2020
- Completed basic military training and combat training Graduated Air Transportation Apprentice technical school and upgrade training Provided mission support to both the LCAP Inspection and NORI Provided mission support to the 11 CES Escort Unit as force protection (Active-Duty service over 9 months)
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
Supervisor
Aramark
12.2017 - 11.2019
- Completed weekly inventory and maintained knowledge of the store's weekly sales goals and outcomes
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Ensured all employees were doing their job in a safe manner as well as following all health and safety regulations
- Acted as "Manager on Duty" to mediate and resolve complaints from guests to ensure satisfaction where expectations were not met as well as retain good customer relationships
- Opened and closed operations such as processing bank deposits, audits, and pre stock of inventory.
Education
Hospitality Management
Montgomery College
Takoma Park, MDCommunications
Prince George's Community College
Upper Marlboro, MDSkills
- Staff Training and Monitoring
- Issue and Conflict Resolution
- Senior Leadership Support
- Strong Analytical and Problem-Solving Skills
- Document and Records Management
- Project Management Abilities
- Microsoft Excel
- High-Volume Environments
- Time Management
- Verbal and Written Communication
- Customer Relationship Management
- Process Optimization
Accomplishments
Obtained Honorable US Veteran Status
Certification
- Licensed MD Realtor - 2020 to current
- Licensed DC Realtor - 2021 to current
Timeline
Leasing Professional
Bernstein Management
12.2021 - 09.2022
Assistant Director of Concierge
NFC Amenity Management
11.2020 - 03.2021
Team Lead
KickAxe/ThrowSocial
02.2020 - 11.2021
Supervisor
Aramark
12.2017 - 11.2019
Senior Airman
US Air Force, Joint Base
01.2012 - 01.2020
Hospitality Management
Montgomery College
Communications
Prince George's Community College
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