Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kory Devine

Kory Devine

15037 W Bottle Tree Ave,Surprise, AZ

Summary

Organized, resourceful and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated, results-driven worker with history of exceeding company goals by consistently utilizing an innovative approach. Skilled in working under pressure and adapting to new situations and challenges. A natural leader with a proven ability to produce exceptional results.

Overview

17
17
years of professional experience

Work History

Tiger Team Specialist

Chewy.com
Phoenix, AZ
03.2023 - Current
  • Handle inbound transfers for escalated contacts from CSRs where the customer requires re-assurance and a timely, effective resolution to their request or concern
  • Engage with customers to build and maintain customer retention by resolving conflicts, demonstrating urgency and empathy to help alleviate poor customer experiences & restore trust
  • Listen and validate all customer concerns and achieve a satisfactory resolution by demonstrating critical thinking, research and problem-solving skills while connecting with the customer
  • Perform relevant off-the-phone tasks and resolve CSR follow-ups on behalf of customers to resolve their need or concern.

Team Leader

Discover Financial Services
Phoenix, AZ
07.2007 - 02.2020
  • Mentored and guided employees to foster proper completion of assigned duties and owned the corrective action process for these employees
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects
  • Provided coaching and feedback on employee performance, encouraging professional development
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions
  • Monitored daily workflow of trsm to ensure adherence to established policies and procedures
  • Collaborated with other departments to ensure alignment of goals across teams & attend regular meetings with Senior Leadership
  • Fostered positive employee relationships through communication, training and development coaching
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Implemented new working processes to deliver multiple process improvements

Education

Associate of Arts -

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
06.2011

High School Diploma -

Sunrise Mountain High School
Peoria, AZ
05.2007

Skills

  • Creative Problem Solving
  • Active Listening
  • Responding to Difficult Customers with Empathy
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Strong Analytical Skills
  • Strategic planning
  • Innovation Management
  • Handling Complaints
  • Teamwork and Collaboration
  • Team Building and Motivation
  • Adaptability and Flexibility

Timeline

Tiger Team Specialist

Chewy.com
03.2023 - Current

Team Leader

Discover Financial Services
07.2007 - 02.2020

Associate of Arts -

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Sunrise Mountain High School

Similar Profiles

CREATE PROFILE
Kory Devine