Kory Johnson
Mendota,VA
Summary
Knowledgeable Customer Service Supervisor with solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
4patriots
06.2020 - 04.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Managed a portfolio of recurring reports, providing consistent and reliable updates to key decision-makers within the organization.
Sales Professional
Sprint by Wireless Express
01.2019 - Current
- Fast paced sales and customer service
- Troubleshooting and technical support
- Met and exceeded sales goals and monthly quotas
- Assisted with inventory control and management
Store Manager
Mattress Firm
01.2016 - 12.2018
- Hired as store manager in Bristol, TN
- Grew store revenue by 41% in first year as manager
- Led my district in percentage to store budget by 126%
- Hired as store operations coach for our district
- Inventory management at my store and assisted other locations as well
- Assisted with creative marketing to drive traffic in our slower stores
- Met monthly and yearly budgets and monitored year over year growth
Tier 2 Supervisor
Apple Inc.
01.2014 - 01.2016
- Hired as an At-Home-Advisor for technical support and sales support
- Excelled in professional customer service, critical thinking, and problem solving
- Promoted to tier 2 technical support supervisor
- Led my team to meeting and exceeding performance based metrics
Education
High School -
John S. Battle
Bristol, VA01.2005
Skills
- Microsoft and Apple office programs
- Critical thinking
- Problem solving
- Customer service
- Results driven
- Leadership
- Team leadership training
- Team building and leadership
- Multitasking and organization
- Training and mentoring
- Work prioritization
- New hire training
- Delegating work
- Customer relationship management (CRM)
- Employee scheduling
- Complaint resolution
- Leading team meetings
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel and Google sheets to develop inventory tracking spreadsheets.
- Specialized in earning Lifetime Value Customers
Timeline
Customer Service Supervisor
4patriots
06.2020 - 04.2025
Sales Professional
Sprint by Wireless Express
01.2019 - Current
Store Manager
Mattress Firm
01.2016 - 12.2018
Tier 2 Supervisor
Apple Inc.
01.2014 - 01.2016
High School -
John S. Battle
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