Kory Jordan
WILLIAMSBURG,VA
Summary
Transportation Security Officer with 1 year of experience inspecting passengers and baggage to maintain safety and security of traveling public. 4 years of educational experience. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
04.2023 - Current
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Screened over 300 passengers per day by verifying ID's and boarding passes.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Guest Services Associate
Club WYNDHAM
03.2020 - 04.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Enhanced membership sales by providing excellent customer service and staff management.
- Fostered close-knit relationships with clients by exemplifying top-notch customer service to drive revenue.
- Performed concierge services for guests.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
- Resolved complaints regarding housekeeping and room service.
- Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
- Gave information about area attractions and provided directions.
- Maintained working knowledge of nightlife, local dining establishments and historic sites to share with hotel guests.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Confirmed arrival and departure times for guests.
- Explained hotel's policies and procedures to guests upon check-in.
- Engaged guests entering facility and offered to assistance with wayfinding.
Cashier
Vanity Fair Outlet
02.2018 - 02.2020
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA04.2024
High School Diploma -
Warhill High School
Williamsburg, VA06.2020
Skills
- Baggage inspections
- Security station experience
- Hazardous items knowledge
- Behavioral observations
- Customer service and assistance
- Attention to Detail
- Active Listening
- Organization and Time Management
- Planning and Coordination
- Critical Thinking
- Excellent Communication
- Dependable and Responsible
Languages
Italian
Limited Working
Sign Language
Limited Working
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