Summary
Overview
Work History
Education
Skills
Timeline
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Kory Kelley

Charlton,MA

Summary

Dedicated and hardworking professional skilled in team leadership, training, and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Corrections Officer

Franklin County Sheriff's Department
Greenfield, MA
05.2023 - 01.2024
  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Maintained daily logs of shift activity.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
  • Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
  • Provided guidance and support to inmates in need of assistance with personal matters or adjustment to prison life.
  • Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.

General Manager of Food Service

Hangar Pub And Grill
Westfield, MA
04.2014 - 11.2022
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Performed administrative tasks including payroll processing, budgeting activities.
  • Assessed training needs of personnel regularly and conducted necessary training programs.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.

General Manager/Bartender

Amherst Brewing
Amherst, MA
04.2008 - 05.2014
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Education

Certified Correction Officer/Deputy Sheriff - First Responder/Firearm & Defensive Tactics

Correction Officer Training Academy
Greenfield, MA
11-2023

Some College (No Degree) - Engineering & Economics

University of Massachusetts Amherst
Amherst, MA

Skills

  • Records Management
  • Security Procedures
  • Restraint Techniques
  • Trained in defensive tactics
  • Inmate Supervision
  • Firearms proficiency
  • Relationship building and management
  • First aid and CPR certified
  • De-Escalation Techniques
  • Ethical standards of conduct
  • Staff Management

Timeline

Corrections Officer

Franklin County Sheriff's Department
05.2023 - 01.2024

General Manager of Food Service

Hangar Pub And Grill
04.2014 - 11.2022

General Manager/Bartender

Amherst Brewing
04.2008 - 05.2014

Certified Correction Officer/Deputy Sheriff - First Responder/Firearm & Defensive Tactics

Correction Officer Training Academy

Some College (No Degree) - Engineering & Economics

University of Massachusetts Amherst

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Kory Kelley